How to fix Pocket login issues

Revision Information
  • Revision id: 179489
  • Created:
  • Creator: Lamont Gardenhire
  • Comment: Additional changes
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Lamont287
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

We found that most of the time, users who've selected the Never Remember History option from the first drop-down within the History section on the Browser Privacy page do so because it seems like the right thing to do, but they don't understand the impact of this change. Therefore, when trying to save to Pocket, they'll be prompted to log in to the site and no cookies will be saved. To fix this issue, an exception has to be added for Pocket on the Browsing Privacy page by doing the following:

  1. Click the menu button Fx89menuButton to open the menu panel.
  2. Select Preferences (on Mac) or Options (on Windows).
    The Preferences page displays.
  3. Click Privacy & Security from the left menu.
    The Broswer Privacy page displays.
  4. Select Use Custom settings for history from the first drop-down within the History section.
    Custom settings for history
  5. Deselect the Always use private browsing mode checkbox if not already deselected.
  6. Click the Manage Permissions... button in the Cookies and Site Data section.
    Manage Permissions
    The Exceptions - Cookie and Site Data pop-up displays.
  7. Enter https://getpocket.com in the Address of website field.
  8. Click the Allow button.
    Allow
    https://getpocket.com is added below to the Website column and Allow is added to the Status column.
  9. Click the Save Changes button.

Save to Pocket again after completing the steps above. A prompt will display asking you to log in one more time.