How do I submit a bug for Firefox Sync?
Revision Information
- Revision id: 86456
- Created:
- Creator: TheRealBobm
- Comment: This is a work in progress, and certainly shouldn't be approved as is. It's intended as a updated version of http://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ Also, I wasn't able to find any SUMO articles on submitting bugs.
- Reviewed: No
- Ready for localization: No
Revision Source
Revision Content
Here's how to submit a bug for the sync service.
Table of Contents
Helpful information for us
- If you saw an error bar, please make a note of the text and color of the error bar.
Sync error logs
- Go to about:sync-log in the Firefox awesome bar.
- It should look something like this
- Click on the most recent error log. Save this information for inclusion in the ticket. Your error log should resemble this text:
1418768368623 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418768369296 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1418768369581 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks 1418768371196 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418768371261 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418769415642 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418781030950 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419283703026 Sync.Service DEBUG User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045. 1419283703161 Sync.Service INFO Starting sync at 2014-12-22 13:28:22 1419283704123 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1419283704124 Sync.Status INFO Resetting Status. 1419283704124 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419283776848 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1419283776848 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1419283776849 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.
Filing a bug
If you have, or wouldn't mind creating a Mozilla bugzilla account, you can file the bug directly here.
If you do not have an account, and aren't interested in creating one, please submit the information here.