Help improve Sync by reporting errors to Mozilla. __TOC__ =Helpful information for us= If you saw an error bar, please make a note of the text and color of the error bar. =Sync error logs= #Go to ''about:sync-log'' in the Firefox address bar. #It should look something like this [[Image:aboutSyncLog.jpg]] #Click on the most recent error log. Save this information for inclusion in the report. Your error log should resemble this text: 1418768368623 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418768369296 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1418768369581 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks 1418768371196 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418768371261 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418769415642 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1418781030950 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419283703026 Sync.Service DEBUG User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045. 1419283703161 Sync.Service INFO Starting sync at 2014-12-22 13:28:22 1419283704123 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1419283704124 Sync.Status INFO Resetting Status. 1419283704124 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419283776848 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1419283776848 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1419283776849 Sync.SyncScheduler DEBUG Next sync in 86400000 ms. =Filing a bug= Mozilla uses Bugzilla to report and fix issues. If you have, or wouldn't mind creating a Mozilla bugzilla account, you can file the bug directly [https://bugzilla.mozilla.org/enter_bug.cgi?product=Mozilla%20Services here]. If you do not have an account and aren't interested in creating one, please submit the information [https://status.services.mozilla.com/contact here].

Help improve Sync by reporting errors to Mozilla.

Helpful information for us

If you saw an error bar, please make a note of the text and color of the error bar.

Sync error logs

1. Go to about:sync-log in the Firefox address bar.
2. It should look something like this
3. Click on the most recent error log. Save this information for inclusion in the report. Your error log should resemble this text:

1418768368623	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418768369296	Sync.Tracker.Clients	DEBUG	Saving changed IDs to clients
1418768369581	Sync.Tracker.Bookmarks	DEBUG	Saving changed IDs to bookmarks
1418768371196	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418768371261	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418769415642	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1418781030950	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1419283703026	Sync.Service	DEBUG	User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045.
1419283703161	Sync.Service	INFO	Starting sync at 2014-12-22 13:28:22
1419283704123	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1419283704124	Sync.Status	INFO	Resetting Status.
1419283704124	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1419283776848	Sync.Status	DEBUG	Status.sync: success.sync => error.login.reason.network
1419283776848	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1419283776849	Sync.SyncScheduler	DEBUG	Next sync in 86400000 ms.

Filing a bug

Mozilla uses Bugzilla to report and fix issues. If you have, or wouldn't mind creating a Mozilla bugzilla account, you can file the bug directly here.

If you do not have an account and aren't interested in creating one, please submit the information here.