We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.
Instructions for all platforms
- Open Mozilla VPN and click (or tap) the Settings icon.
- Scroll down and click (or tap) .
- Click (or tap) .
- Fill out the form with your request by completing the following fields:
- Enter Refund Request in the Subject (optional) field.
- Explain why you are requesting a refund in the Description of issue field.
- Click (or tap) the
You’ll see a refund back to your card in 5-10 business days. button.
Request a refund through the Mozilla VPN support Knowledge Base
- Visit the Mozilla VPN support Knowledge base and click Get support in the banner that appears at the bottom of the page.
- In the Mozilla VPN Solutions page, click Contact Support in the banner to the right.
- You'll be prompted to log in with your Firefox account to be able to contact support or request a refund.
- Fill in the Contact Support form.
- Under What do you need help with?, select Payments & Billing.
- Enter Refund Request in the Subject field.
- Click Submit.
Our team will get back to you as soon as possible.
If you forgot your Firefox accounts password, learn how to reset your password.