How do I know the status of my sync?

Revision Information
  • Revision id: 269824
  • Created:
  • Creator: Dan
  • Comment: added "if icon is a grey figure".
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AliceWyman
  • Is approved? No
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

The Mozilla accounts toolbar menu icon lets you know when you are signed in and syncing Firefox data across devices, and when you are logged out.

Fx89icon_logged_out

Note: The icon you see when signed in FxA Icon signed in can be personalized with your own avatar.

How do I know my Firefox Sync status?

The toolbar menu lets you know your Mozilla account and Sync status:

Waiting for email verification

Fxa89waiting for email

If a blue dot appears in your account icon, a verification email has been sent but you haven't verified your account yet.

Logged out (not syncing)

If the icon is a grey figure with a white background, you are not logged in to your Mozilla account and your information is not syncing.

Signed in and syncing

If the first letter of your username appears in the icon, or if you see your personalized toolbar icon, you are signed in and Firefox is currently syncing.

How do I personalize the toolbar icon with a photo or other image?

  1. Click on the menu button, then click your Mozilla account.
    (You will need to sign in to your Mozilla Account, if you are logged out.)
  2. Click Manage Account.
  3. In the Mozilla account page that opens, click the Add… button next to Picture.

Why am I logged into my Mozilla account in Private Browsing?

If you open a private tab while logged into your Mozilla account, you will stay logged in on the private tab so you can continue managing bookmarks, access your synced passwords and save new passwords while in Private Browsing.

Since your history is not recorded in Private Browsing, your Mozilla account will not pick up or sync your browsing history.