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How can I contact support if I can’t sign in to Mozilla VPN

Revision Information

Revision id: 253238
Created: Nov 11, 2022, 4:44:58 AM
Creator: Fabi
Comment: Added related articles and learn more links
Reviewed: Yes
Reviewed: Nov 11, 2022, 4:45:21 AM
Reviewed by: Fabi.L
Is approved? Yes
Is current revision? No
Ready for localization: Yes
Readied for localization: Nov 11, 2022, 4:45:21 AM
Readied for localization by: Fabi.L

Revision Source

'''If you are unable to log in: '''
#Open Mozilla VPN and click {menu Get help} on the top right-hand side of the screen.
#Click {menu Contact support}.
#Complete the '''Contact support''' form, where you'll be asked to provide your email address and additional information about your problem.
#Click {button Submit} to complete your request.
[[Image:VPNGetHelp]] 

'''If you are already logged in:'''
#Open Mozilla VPN and click the '''Settings''' icon. 
#Click {menu Get help}. 
#Click {menu Contact support}.
#Complete the ''Support Contact'' form, where you'll be asked to provide your email address and additional information about your problem. 
#Click {button Submit} to complete your request.

<!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links -->
=Related articles=
*[https://support.mozilla.org/en-US/kb/i-forgot-my-password-firefox-account-and-i-cant-lo?utm_source=-vpn-related I forgot my password for Firefox Account and I can't log into the VPN or Private Network]
*[https://support.mozilla.org/en-US/kb/help-i-still-have-questions-about-mozilla-vpn?utm_source=-vpn-related Help, I still have questions about Mozilla VPN]
'''Learn more:'''
*[https://support.mozilla.org/en-US/kb/-app-feedback-rate-your-experience-mozilla-vpn?utm_source=-vpn-related In-App Feedback - Rate your experience with Mozilla VPN]

Revision Content

If you are unable to log in:

Open Mozilla VPN and click Get help on the top right-hand side of the screen.
Click Contact support.
Complete the Contact support form, where you'll be asked to provide your email address and additional information about your problem.
Click Submit to complete your request.

If you are already logged in:

Open Mozilla VPN and click the Settings icon.
Click Get help.
Click Contact support.
Complete the Support Contact form, where you'll be asked to provide your email address and additional information about your problem.
Click Submit to complete your request.

Related articles

Learn more:

In-App Feedback - Rate your experience with Mozilla VPN