How can I contact support if I can’t sign in to Mozilla VPN

Revision Information
  • Revision id: 229050
  • Created:
  • Creator: Michele Rodaro
  • Comment: Instructions for all platforms? If so -> "Click (or tap)"
  • Reviewed: No
  • Ready for localization: No
Revision Source
Revision Content

If you are unable to log in:

  1. Open Mozilla VPN and select Get Help on the top right-hand side of the screen.
  2. Select Contact Support.
  3. In the Contact Support form, you will be asked to provide your email address and additional information about your problem.
  4. Click (or tap) Submit to complete your request.

VPNGetHelp

If you are already logged in:

  1. Open Mozilla VPN and click Settings.
  2. Select Get Help.
  3. Click (or tap) Contact Support.
  4. Complete the Support Contact form, where you will be asked to provide your email address and additional information about your problem.
  5. Click (or tap) Submit to complete your request.