Get connected - access Wi-fi and cellular networks

As long as you are in range of a cellular network (1-5 bars at the top of your screen data-connection ) you will be able to send and receive phone calls and messages. But for anything else, like web browsing, email or using maps, you'll need a data connection. Here's how to make sure you're always connected.

Turn on your data connection

Quickly toggle your data connection on or off from the notifications screen.

  1. Pull down the notifications tray from the top of the screen.
  2. Tap the data connection icon to toggle it on (turns blue) or off (turns gray).
    Toggle data
Note: The data connection icon will look different depending on what type of cellular network you are connected to.
Tip: Use the Cost Control app to check your usage and to notify you when you get close to your limit.

Connect to a Wi-Fi network

Data transferred over a Wi-Fi network doesn't count against your data plan and Wi-Fi networks are often faster. To connect to a Wi-Fi network:

  1. Open the Settings app and choose Wi-Fi.
  2. Next, toggle Wi-Fi on and then tap an available network to connect to it.
    • If the network is secured, you will have to enter a password.
    connect to wifi
Note: When you connect to a Wi-Fi network for the first time, Firefox OS saves that network and your password and will connect to it automatically whenever you are in range.

Fix connection problems

If you try to browse the web or use an app and you're not connected to the Internet you may see a Server not found or Network connection unavailable message.

No network connection

Verify that you have a Wi-Fi or data connection and then try again

  1. Pull down the notifications tray from the top of the screen.
    Internet connection
  2. If the Wi-Fi or data connection are not blue, tap them to reconnect.
  3. Tap the Try again button to reload the page or app.
Note: If you had to reconnect, it may take up to a minute or so for "Try again" to work.

Clear the browser's cookies and stored data and try again

If you've verified that you have a Wi-Fi or data connection and you still get the Server not found error when trying to load a website, it could be an issue with the website itself. Clearing cookies and stored data may help.

  1. Tap the Tab menu in the upper-right to open the browser sidebar.
  2. Tap the Gear button at the top to open the browser settings.
  3. Tap the Clear cookies and stored data button.
  4. Tap OK.
  5. Close the sidebar and tap Try Again in the browser to reload the site.



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