Forum Response - Troubleshooting Thunderbird using Safe Mode

To diagnose problems with Thunderbird and the environment it is loaded into there a two special Safe mode option available. *Restart Thunderbird with add-ons disabled. (Thunderbird safe mode) Thus is on the help menu (Ctrl + H). If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations, you will need to re enable add-ons one at a time until you locate the offender. *Restart the operating system in [http://en.wikipedia.org/wiki/Safe_mode safe mode] with Networking. Instructions for the various operating systems can be found by clicking on their name. [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX] If safe mode for the operating system fixes the issue, it will be resident software loaded into your computer other than Thunderbird that is the cause. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates. Safe mode for your operating system does not load anything but the very basics needed to start your computer. Hence the "with networking". This allows the internet

To diagnose problems with Thunderbird and the environment it is loaded into there a two special Safe mode option available.

• Restart Thunderbird with add-ons disabled. (Thunderbird safe mode) Thus is on the help menu (Ctrl + H). If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations, you will need to re enable add-ons one at a time until you locate the offender.
• Restart the operating system in safe mode with Networking. Instructions for the various operating systems can be found by clicking on their name. Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, it will be resident software loaded into your computer other than Thunderbird that is the cause. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Safe mode for your operating system does not load anything but the very basics needed to start your computer. Hence the "with networking". This allows the internet