Forum Response - Troubleshooting media issue in Firefox

Hi, Could you please take the following steps to help us troubleshoot the issue? # Open a new tab and enter ''about:logging'' into the address bar. # Set the Logging preset to ''Media playback''. # Click on the {button Start Logging} button. # Reproduce the issue: go to the website where the problem occurs, play the media and trigger the bug to happen in the browser. # Once you've captured the issue, click on the {button Stop Logging} button. A new tab will open with the Firefox Profiler information. # In the top right corner of the Profiler page, click on the {menu Upload Local profile} menu. In the dialog that appears, tick the check box next to '''include hidden threads''' and then click the {button Upload} button to submit the log. # Copy the profiler link (it usually starts with https://share.firefox.dev) so you can share it with us. '''Optional:''' If you're comfortable, please file a new bug under the ''Core:: Audio/Video'' component (or use [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo this link]). Make sure to include the profiler link. If you'd prefer not to file a bug yourself, just send us the profiler link and we'll take care of it.

Hi,

Could you please take the following steps to help us troubleshoot the issue?

1. Open a new tab and enter about:logging into the address bar.
2. Set the Logging preset to Media playback.
3. Click on the Start Logging button.
4. Reproduce the issue: go to the website where the problem occurs, play the media and trigger the bug to happen in the browser.
5. Once you've captured the issue, click on the Stop Logging button. A new tab will open with the Firefox Profiler information.
6. In the top right corner of the Profiler page, click on the Upload Local profile menu. In the dialog that appears, tick the check box next to include hidden threads and then click the Upload button to submit the log.
7. Copy the profiler link (it usually starts with https://share.firefox.dev) so you can share it with us.

Optional: If you're comfortable, please file a new bug under the Core:: Audio/Video component (or use this link). Make sure to include the profiler link. If you'd prefer not to file a bug yourself, just send us the profiler link and we'll take care of it.