Forum Response - Platform version is not compatible message

Revision Information
  • Revision id: 288313
  • Created:
  • Creator: AliceWyman
  • Comment: error message, URL->wikilink
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AliceWyman
  • Is approved? Yes
  • Is current revision? Yes
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: AliceWyman
Revision Source
Revision Content

If you see an error message that the Platform version is not compatible, this is a known issue caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install Firefox to fix this issue while our team is working on a more permanent fix. You shouldn't lose any data if you download the full installer from our official source.

See also Firefox won't start - find solutions (XULRunner - Error)