Forum Response - Missing Email

Revision Information
  • Revision id: 57934
  • Created:
  • Creator: guigs
  • Comment: added more stuff
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: buluma_michael
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: buluma_michael
Revision Source
Revision Content

Hi,

I am sorry to hear that you are missing some emails. There are a number of troubleshooting steps we can take to find out why. If there is an error message that occurs please provide that error message in your response.

Are you using IMAP or POP3? This will determine if you can retrieve the old emails off of the old mail server or not.

If you have access to the old computer the profile folder can be added with these instructions

In the account settings to prevent this from happening again, you can check "Synchroniztaion & Storage" and click the "Advanced" button to see if all of the folders are selected to keep on the local computer. More on this IMAP Synchronization

There is an add on Get all mail that may do this function as well.

If the issue is sending or receiving mail please seee this help article for more help Cannot receive messages

I hope this helps.