Forum Response - Malware (Windows Only)

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try some of the following programs to scan for malware: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Security Scanner] (This is currently recommended) * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

• Microsoft Security Scanner (This is currently recommended)
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Microsoft Security Essentials (A good permanent anti-virus if you don't already have one)

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!