Forum Response - Get troubleshooting information

Hi, <!-- Note you may wish to edit this to personalise and add the posters name etc.--> thanks for posting the queston. To find the correct solution to your problem, we require some more non-personal information from you. Please do the following: <!-- This step only needed at present for ESR --> <!--#'''For Firefox versions previous to 29.0''': Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. --> #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. #Now, a new tab containing your troubleshooting information should open. #At the top of the page, you should see a button that says "Copy text to clipboard". Click it. #Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!

Hi, thanks for posting the queston.

To find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

1. Click the menu button , click help and select Troubleshooting Information.
2. Now, a new tab containing your troubleshooting information should open.
3. At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
4. Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!