Forum Response - Flash problems

Revision Information
  • Revision id: 25866
  • Created:
  • Creator: John99
  • Comment: removed redundant kb link, added not about Flash 10.3
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AliceWyman
  • Is approved? No
  • Is current revision? No
  • Ready for localization: No
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Revision Content

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

If problems persist see

Adobe Flash plugin has crashed - Prevent it from happening again

The article gives full instructions on downgrading to an earlier FlashPlayer version

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

And it maybe noted that if FlashPlayer 11.2 features are not essential, FlashPlayer 10.3 is more secure and available from the link http://fpdownload.macromedia.com/pub/.../install_flash_player_11_plugin_32bit.exe


Please tell us if this helped!