Forum Response - Flash problems

Revision Information
  • Revision id: 25740
  • Created:
  • Creator: user66338
  • Comment: Adding canned response for recent flash crashes
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: user66338
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles: Flash Plugin - Keep it up to date and troubleshoot problems Adobe Flash plugin has crashed - Prevent it from happening again Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links: http://forums.adobe.com/thread/1018071?tstart=0 http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

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