Forum Response - Firefox crashes when you open it (Windows)

Revision Information
  • Revision id: 272643
  • Created:
  • Creator: AliceWyman
  • Comment: fixed capitalization error for "Image:Windows Key" (bug 1867499), updated link to renamed article
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: lsiebert
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: lsiebert
Revision Source
Revision Content

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.