Forum Response - Collect Certificate Troubleshooting Information

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The article What does "Your connection is not secure" mean? includes steps you can follow.

However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information.

Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE"

  1. From the error page pictured below look for the error message.
    Your connection is not secure page
  2. Click on the "Advanced" button and it will show the error link.
    Your Connection is not Secure Advanced page
  3. Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.
    Certificate error chain

Other resources to compare errors: https://badssl.com/

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