Flash 11.3 doesn't load video in Firefox

Revision Information
  • Revision id: 31295
  • Created:
  • Creator: Michael Verdi
  • Comment: Duplicating last revision to mark it ready for l10n - removed Flash 11.2 info, in line with the latest [[Flash 11.3 crashes]] revision
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Verdi
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Verdi
Revision Source
Revision Content

Firefox users with Flash 11.3 and RealPlayer installed have reported that Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play. This can be fixed by updating to the latest version of RealPlayer.

Note: This article only applies to Windows and Mac.

Solution 1: If you have RealPlayer installed - update it

  1. Download the latest version of RealPlayer from real.com
  2. Double-click the installer application that you downloaded and follow the instructions.

Solution 2: Downgrade Flash

If updating RealPlayer did not resolve the issue or Flash is constantly crashing, you should uninstall Flash 11.3 and downgrade to Flash 10.3. You can find steps for downgrading Flash in: Adobe Flash plugin has crashed - Prevent it from happening again