Flash 11.3 doesn't load video in Firefox
Revision Information
- Revision id: 26864
- Created:
- Creator: Michael Verdi
- Comment: combined last two revisions, made note about an alternative add-on separate so it's more visible, fixed markup so linux users don't see random parts of the article
- Reviewed: Yes
- Reviewed:
- Reviewed by: Verdi
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: Verdi
Revision Source
Revision Content
Flash has recently updated to version 11.3. Some users are reporting issues with this version of Flash and Firefox. The video may appear black, white or grey and never play. This article has a few solutions that have been reported to work.
Table of Contents
There are several steps that you can try to remedy this situation. Each step is valuable in troubleshooting this issue.
Please try these steps in order.
If RealPlayer is installed, try this first
Turn off Web Download & Recording in RealPlayer
- Launch RealPlayer
- Click the RealPlayer icon in the upper left corner of the window and choose Preferences.
- Choose Download & Recording from the left hand panel
- Uncheck "Enable Web Download & Recording for these installed browsers"
- Click OK and close RealPlayer
- Restart Firefox
This will remove the RealPlayer Browser Record extension from the Firefox Add-ons Manager.
Disable the RealPlayer Browser Record extension in Firefox
- Click the menu button , click and select .
- Select the RealPlayer Browser Record extension.
- Click the button.
- Click Restart now. Your tabs will be saved and restored after the restart.
Uninstall RealPlayer
If disabling or turning off the Browser Record feature did not resolve the issue, please try uninstalling RealPlayer from your computer: Uninstalling RealPlayer on Windows
Uninstall RealPlayer
If disabling or turning off the Browser Record feature did not resolve the issue, please try uninstalling RealPlayer from your computer: Uninstalling RealPlayer on Mac
Downgrade Flash
If the previous steps did not resolve your issue or Flash is constantly crashing, you should uninstall Flash 11.3 and downgrade to Flash 10.3 or 11.2. You can find steps for downgrading Flash in: Adobe Flash plugin has crashed - Prevent it from happening again