Fix problems with Facebook games, chat and more

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Note: If you share your computer with other people and don't want them to log in to your Facebook account, read How do I share Firefox between people on a computer?
Note: If you want to prevent Facebook from tracking your browsing activity on other sites, check out Facebook Container: Prevent Facebook from tracking your visits to other websites.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see if you can connect in another browser such as Internet Explorer or Microsoft EdgeSafariEpiphany.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click on the menu button fx57menuFx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If you don't see it, click the menu fx57menu button, then click Libraryclick the menu fx89menuButton button.)
  2. Click History and select Clear Recent History….
  3. In the Time Range to clear: drop-down, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  5. Click OK.

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button Fx57Menu and select OptionsPreferences.Click the menu button Fx89menuButton and select Settings.

  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
    CookiesandSiteD
  3. Click Manage Exceptions….
  4. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Remove Website.
  1. In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button Fx57Menu and select OptionsPreferences.Click the menu button Fx89menuButton and select Settings.

  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
    Fx63settings-AcceptCookies
  3. Make sure Accept cookies and site data is selected.
  4. Click Exceptions….
  5. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Remove Website.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions and themes

If the steps above did not fix your problem with Facebook:
Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Changes to Facebook

Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.

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