History of Firefox Sync troubleshooting and tips Category: Troubleshooting Revision history for: English Show Helpfulness Votes Chart Compare Selected Revisions Revision Status S Editor R Comment Aug 7, 2020, 3:41:01 AM Current M Angela Lazar Replace Master password with Primary password Oct 25, 2019, 11:32:18 PM Approved Lamont Gardenhire Removed Firefox for Android topic selections Jun 25, 2019, 3:35:56 PM Approved Artist removed for not fx56 panel name and a spare for Sep 10, 2017, 7:47:46 PM Approved M philipp adapt for preferences reorganisation in firefox 56 & purge old content Sep 13, 2016, 2:13:33 AM Approved M Joni polished up confirmation email revision Sep 6, 2016, 3:26:59 AM Unreviewed guigs I added the confirmation email troubleshooting for adding a new device Apr 15, 2016, 9:59:22 PM Reviewed M cebu taxi driver I changes expiry date 2017 Apr 13, 2016, 10:31:54 PM Approved M AliceWyman Option to clear saved passwords when Firefox closes was removed in fx42 (see discussion) Apr 2, 2016, 7:36:34 PM Approved M Boersenfeger Old Sync is off since Months ago... Mar 31, 2016, 8:39:01 AM Unreviewed Joni fixed wording Jan 12, 2016, 4:37:25 PM Unreviewed skierpage steps to cut down on your sync'd bookmarks in order to fix Android problem (thanks rnewman). Oct 20, 2015, 8:13:53 PM Reviewed M hg42 add special cases section Jan 17, 2015, 9:04:32 AM Approved M rnewman@mozilla.com Adding a note about bookmark sync limitations. Jan 6, 2015, 9:47:23 PM Unreviewed pollti added template for about:config Jan 6, 2015, 9:41:19 PM Approved pollti fixed link Jan 5, 2015, 8:09:33 AM Approved M Joni wording edits to last revision. Jan 5, 2015, 3:11:47 AM Unreviewed guigs added what to do when cookies are not enabled. Dec 21, 2014, 6:02:25 AM Approved M Joni added template for Cloud Services. Dec 18, 2014, 3:26:13 AM Approved M Lan New link to Cloud Services Status Oct 3, 2014, 2:02:20 AM Approved ideato removed "Share this article" link Aug 23, 2014, 9:25:19 PM Approved Artist minor edits Aug 21, 2014, 7:35:22 AM Approved Joni removed extra {/note} Aug 18, 2014, 9:11:04 AM Approved M Joni rearranged questions so that update is at the top Aug 18, 2014, 9:07:44 AM Unreviewed Joni added info on how to update sync Apr 30, 2014, 6:51:09 AM Approved M Joni unhiding update sync template Mar 28, 2014, 2:17:32 AM Approved M Michele Rodaro Note {for not fx29}: Changed anchor link; {for mac,linux}Preferences{/for}: Added Linux Mar 27, 2014, 12:55:49 AM Approved M Michael Verdi removed fx3.5 info, used template for accessing options/prefs Mar 21, 2014, 3:56:45 PM Approved M Joni Ready Mar 21, 2014, 1:20:33 PM Unreviewed Joni in progress - do not approve Feb 9, 2013, 9:52:30 AM Approved M rnewman@mozilla.com Removed outdated Android advice; advised against using Reset Sync for troubleshooting. Nov 16, 2012, 2:16:19 AM Approved M Swarnava Sengupta added master password info Jul 25, 2012, 11:42:05 PM Approved M scoobidiver note removed now that Fx 14.0 is released Jun 29, 2012, 8:04:53 AM Approved M Michael Verdi New 160 character search summary Jun 26, 2012, 7:35:56 AM Approved M mluna typo fixes Jun 26, 2012, 7:25:42 AM Unreviewed Ibai Documenting https://bugzilla.mozilla.org/show_bug.cgi?id=768102 Jun 24, 2012, 3:43:38 AM Approved M Swarnava Sengupta added the Share this article template Jun 6, 2012, 7:04:15 AM Approved M Ibai Updated with some changes to the 2 Android versions running at the same time. May 30, 2012, 12:58:30 PM Unreviewed Michael Verdi Based on Ibai's revision - removed {for}, added a note, tried to make the explanation clearer, updated the steps for uninstall May 18, 2012, 5:12:44 AM Unreviewed Ibai Update to cover https://wiki.mozilla.org/User:Anaaktgeboren/NativeSync#Android_Sync_behavior_with_multiple_Firefox_versions_installed Mar 12, 2012, 11:02:22 PM Approved M scoobidiver OnlyinFx4 replaced by ApplytoFx Feb 23, 2012, 12:35:49 AM Approved M Michael Verdi added note for 3.6 users Feb 16, 2012, 6:29:15 AM Unreviewed Ibai The Sync add-on should be uninstalled by now. Jan 28, 2012, 3:12:47 AM Approved MT Ibai Removed reference to download Sync Add-on Jan 19, 2012, 1:58:01 AM Approved MT Ibai Removed "Remember password" steps. Not needed. Dec 2, 2011, 1:08:57 AM Approved M Michael Verdi new revision of reset section - added steps, simplifed text Dec 1, 2011, 7:54:23 PM Unreviewed Ibai Added information abou the Privacy settings to ensure Sync is not resetting after closing the browser. Dec 1, 2011, 1:37:00 AM Unreviewed Michael Verdi New draft of sync resets section, updated anchor links Nov 30, 2011, 7:22:09 PM Unreviewed Ibai Updated for fx9 and added the explanation to fix the Sync Setup reset issue Nov 20, 2011, 9:00:14 PM Approved M Ibai Changed Sync Key to Recovery Key in Fx9 Oct 26, 2011, 10:21:00 PM Unreviewed AliceWyman (Empty edit) See discussion: [Needs update] Sync Set Up resets every time Firefox is Closed Oct 4, 2011, 9:20:03 AM Approved M Ibai Remove the push-back from server error messages. Oct 4, 2011, 9:09:31 AM Unreviewed gszorc linked to service status page and documeted that should be checked Sep 10, 2011, 6:40:08 AM Reviewed Mac Describing both "Uninstall" for versions below 4 and "Devactivating" for versions above 3. Aug 25, 2011, 3:00:10 AM Unreviewed Michael Verdi Needs improvement https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working/discuss/1769 Aug 25, 2011, 2:40:35 AM Approved M scoobidiver fixed broken link Aug 24, 2011, 8:00:34 AM Approved M mluna update for grammar, headings, and changes to linked article titles and new How do I manage my Sync account? article. Jul 26, 2011, 8:22:42 PM Approved MT scoobidiver 2 mains sections depending if an error is displayed, removed useless keywords Jul 1, 2011, 1:51:52 AM Unreviewed Ibai Typo Jun 30, 2011, 10:03:14 PM Unreviewed Ibai Separated account management information. Jun 22, 2011, 7:33:56 AM Approved M Michael Verdi removed out of date screenshot Jun 22, 2011, 7:09:09 AM Unreviewed Ibai The way a new Sync Key is generated has been modified. Dec 24, 2010, 7:08:43 AM Approved M Tonnes remove en-US for beta page, clarify master pw line, fix links for troubleshooting articles Dec 22, 2010, 9:06:10 AM Approved M Michael Verdi ready for localization Dec 22, 2010, 6:47:07 AM Approved M Michael Verdi moved password section to a template Dec 22, 2010, 4:33:46 AM Approved Michael Verdi Added link to sync questions Dec 22, 2010, 2:25:56 AM Approved Michael Verdi Named links to sections headings don't work? Made a note instead Dec 22, 2010, 2:19:12 AM Approved M Michael Verdi updated for B8, B3 and sync 1.6 Dec 11, 2010, 5:34:04 AM Approved M Tonnes add missing {/for} Oct 28, 2010, 2:50:26 PM Approved M Chris Ilias reformat section on about:sync-log Oct 8, 2010, 2:06:25 AM Approved Michael Verdi Added a note for Fx4 Beta users to upgrade to Sync 1.5. Once Fx 4 Beta 7 is released this note can be removed. Compare Selected Revisions You are about to mark this revision as Ready for Localization. Are you sure you wish to proceed? Submit Cancel Document contributors AliceWyman Chris Ilias philipp Tonnes Michele Rodaro skierpage Boersenfeger Michael Verdi scoobidiver Ibai rnewman@mozilla.com Swarnava Sengupta mluna ideato gszorc Lan pollti guigs Joni Artist Lamont Gardenhire Angela Lazar