Firefox keeps crashing at startup

Revision Information
  • Revision id: 76356
  • Created:
  • Creator: Joni
  • Comment: new troubleshooting article for https://bugzilla.mozilla.org/show_bug.cgi?id=1063052
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: heyjoni
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content
This article applies only to Firefox version 32 and 32.0.1.

An update has been released to fix crash issues with Firefox version 32 and 32.0.1. If crashes are preventing you from installing the update, a clean install will fix the problem.

Here's how to do it:

  1. Uninstall Firefox from your computer.
  2. Delete the Firefox installation folder (located in one of these folders by default):
    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox
  3. download firefox win Download a fresh copy of Firefox.
  4. Double-click on the downloaded file to start the installation process and follow the prompts.

For more information on how to install Firefox, see How to install Firefox on Windows