Firefox keeps asking me for Primary Password
Revision Information
- Revision id: 193089
- Created:
- Creator: AliceWyman
- Comment: added Eset - see discussion
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AliceWyman
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Revision Content
If you’re using AVG or Eset Internet Security, its certificate might be causing Firefox to ask you for a master password every time you start Firefox.
To resolve this problem, you must first deactivate your master password and then reactivate it:
- In the Menu bar at the top of the screen, click and select (select on older macOS versions).Click the menu button
and select .
- Click in the left panel and go to the Logins and Passwords section.
- Remove the check mark from the box next to Use a master password and enter the current password to confirm your ownership of the account.
- If you've forgotten your master password, see this article.
- Click and click in the dialog that appears to confirm its removal.
- Close Firefox:Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select .
- Open Firefox again.
- Repeat the above steps 1 and 2.
- Reactivate a master password by selecting the checkbox next to Use a master password and enter a password in the window that opens (use a previous or different password).
- Close Firefox:Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select .
When you next start Firefox, it should not ask you for your master password unless it's needed.
For more information about master passwords, see Use a Primary Password to protect stored logins and passwords.