Forum response - DRM Video Playback Issues on Windows ARM Devices

Revision Information
  • Revision id: 254722
  • Created:
  • Creator: Jim Mathies
  • Comment: New support articles related to bug 1804882
  • Reviewed: No
  • Ready for localization: No
Revision Source
Revision Content

Currently there is an issue with DRM media playback in all versions of Desktop Firefox running on ARM based Windows dvices. This issue prevents users from viewing content on popular streaming sites like Netflix, Amazon Prime, Hulu, and Disney+.

This issue was discovered December 2022 and is currently under investigation by Mozilla engineering teams.

The problem was introduced in a recent Widevine CDM update shipped December 1st, 2022. There are currently no work arounds.

Issue is tracked by https://bugzilla.mozilla.org/show_bug.cgi?id=1804882