Crash Report E-mail FAQ

This article is no longer maintained, so its content might be out of date.

We recently sent you an e-mail with new information about a Firefox crash report you submitted. This page answers the most common questions about these e-mails.

Why are you sending me e-mail?

Some time ago, Firefox crashed on your computer and you sent us a crash report using the Mozilla Crash Reporter tool. We sent you an e-mail because we have more info about this crash, and you requested in the report that you wanted to be informed whenever we do.

Why is Firefox crashing?

Crashes can happen due to many different reasons, but there are some things you can do to avoid them. See Avoid crashes - Tips and tricks.

I still have problems with Firefox. What do I do?

Check out our handy tutorial Firefox does not work - Common fixes to get you back up and running. If you still can't solve the problem, you can ask a question in our support forum and get an e-mail whenever someone answers your question.

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