Mozilla does not charge for downloads, upgrades or technical support. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided. __TOC__ =Common technical support scams= *Virus warnings that tell you to call a phone number, download software or allow a virus scan. *Companies that charge you for installing Firefox or Thunderbird. *Companies that charge you for fixing or updating Firefox or Thunderbird. *Phone calls from "Mozilla representatives" pressuring you into paying for a service or granting access to your computer. If you encounter any of these scams, visit the [http://www.consumer.ftc.gov/articles/0346-tech-support-scams Federal Trade Commission (USA)] or [http://www.econsumer.gov/ Econsumer.gov (international)]. =Protect yourself from scams= *Visit the official Mozilla Support site (https://support.mozilla.org) or [[Get community support|other recognised resources]] for all technical support issues. Avoid seeking support from other sites, even if they use Firefox or Thunderbird logos. *Mozilla does not offer telephone support. Do not call or give information to agents claiming to represent Mozilla. *Download Mozilla software from official sources only. **[https://www.mozilla.org/firefox/new/ Official Firefox download page] **[https://www.mozilla.org/thunderbird/ Official Thunderbird download page] **When downloading anything with the Firefox logo on your phone or tablet, check the developer information and make sure it really is released by Mozilla. =Report trademark violations= Help stop scammers. If you see others using the Firefox or Thunderbird name or logo to represent Mozilla, [https://www.mozilla.org/en-US/about/legal/fraud-report/ submit a fraud report].

Mozilla does not charge for downloads, upgrades or technical support. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided.

Common technical support scams

• Virus warnings that tell you to call a phone number, download software or allow a virus scan.

• Companies that charge you for installing Firefox or Thunderbird.

• Companies that charge you for fixing or updating Firefox or Thunderbird.

• Phone calls from "Mozilla representatives" pressuring you into paying for a service or granting access to your computer.

If you encounter any of these scams, visit the Federal Trade Commission (USA) or Econsumer.gov (international).

Protect yourself from scams

• Visit the official Mozilla Support site (https://support.mozilla.org) or other recognised resources for all technical support issues. Avoid seeking support from other sites, even if they use Firefox or Thunderbird logos.

• Mozilla does not offer telephone support. Do not call or give information to agents claiming to represent Mozilla.

• Download Mozilla software from official sources only.
  • Official Firefox download page
  • Official Thunderbird download page
  • When downloading anything with the Firefox logo on your phone or tablet, check the developer information and make sure it really is released by Mozilla.

Report trademark violations

Help stop scammers. If you see others using the Firefox or Thunderbird name or logo to represent Mozilla, submit a fraud report.