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Adobe Flash plugin has crashed - Prevent it from happening again
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Revision 92250 by AliceWyman on
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If the Flash plugin often stops working and you see the message "The Adobe Flash plugin has crashed", this article will help you solve the problem.
If the Flash plugin often stops working and you see the message "The Adobe Flash plugin has crashed", this article will help you solve the problem.
Content:
The message, "The Adobe Flash plugin has crashed," is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again.
{for not fx21}
::[[Image:Plugin crash notification]]
{/for}
{for fx21}
:[[Image:Plugin crash notification Fx21]]
{/for}
'''If the Flash plugin continues to crash, updating to the latest version of Flash may fix the issue.''' This article explains how to update Flash and other possible solutions.
__TOC__
= Update Flash =
The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit Mozilla's [https://www.mozilla.org/plugincheck/ Plugin Check] page. '''If it says that Flash needs to be updated, install the latest version manually using the steps below.'''
[[T:updateflash]]
= Disable hardware acceleration in Flash =
Many Flash problems can be resolved by disabling hardware acceleration in your Flash Player settings (Adobe's [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has details). To disable hardware acceleration in Flash:<br>[[T:DisableHWAflash]]
{for win7, win8}
= Disable Flash Protected Mode =
{for not fx35}
*You can disable Flash Protected Mode. See Adobe's instructions under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
{/for}
{for fx35,win7}
*Disable [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash Protected Mode] using these steps. {warning}'''Warning:''' Disabling Flash Protected Mode will reduce security protection. {/warning}
# [[T:aboutconfig]]
# Search for {pref dom.ipc.plugins.flash.disable-protected-mode} in the list of preferences.
# Double-click on the preference to toggle its value from {pref false} to {pref '''true'''}. {for fx36}(If the setting is already {pref true} it means that Flash Protected Mode is currently disabled.){/for}
# Close Firefox. [[T:closeFirefox]]
# Restart Firefox.
{/for}
{for =fx35,win8}
*Disable Flash Protected Mode. See Adobe's instructions under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
{/for}
{for fx36,win8}
*Disable [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash Protected Mode] using these steps. {warning}'''Warning:''' Disabling Flash Protected Mode will reduce security protection. {/warning}
# [[T:aboutconfig]]
# Search for {pref dom.ipc.plugins.flash.disable-protected-mode} in the list of preferences.
# Double-click on the preference to toggle its value from {pref false} to {pref '''true'''}. (If the setting is already {pref true} it means that Flash Protected Mode is currently disabled.){/for}
# Close Firefox. [[T:closeFirefox]]
# Restart Firefox.
{/for}
{/for}
= Other solutions =
*The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox. To see if one of these is causing the problem, go through the steps in the article [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]].
*For more help with Flash problems, see [[Flash Plugin - Keep it up to date and troubleshoot problems]].
The message, "The Adobe Flash plugin has crashed," is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again.
{for not fx21}
::[[Image:Plugin crash notification]]
{/for}
{for fx21}
:[[Image:Plugin crash notification Fx21]]
{/for}
'''If the Flash plugin continues to crash, updating to the latest version of Flash may fix the issue.''' This article explains how to update Flash and other possible solutions.
__TOC__
= Update Flash =
The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit Mozilla's [https://www.mozilla.org/plugincheck/ Plugin Check] page. '''If it says that Flash needs to be updated, install the latest version manually using the steps below.'''
[[T:updateflash]]
= Disable hardware acceleration in Flash =
Many Flash problems can be resolved by disabling hardware acceleration in your Flash Player settings (Adobe's [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has details). To disable hardware acceleration in Flash:<br>[[T:DisableHWAflash]]
{for win7, win8}
= Disable Flash protected mode =
{for not fx35}
You can disable Flash protected mode. See Adobe's instructions under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
{/for}
{for =fx35,=fx36,=fx37,win7}
Disable [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash protected mode] using these steps. {warning}'''Warning:''' Protected mode is an Adobe Flash security feature that is turned on by default. Turning off this feature disables a security protection.{/warning}
# [[T:aboutconfig]]
# Search for {pref dom.ipc.plugins.flash.disable-protected-mode} in the list of preferences.
# Double-click on the preference to toggle its value from {pref false} to {pref '''true'''}. {for fx36}(If the setting is already {pref true} it means that Flash protected mode is currently disabled.){/for}
# Close Firefox. [[T:closeFirefox]]
# Restart Firefox.
{/for}
{for =fx35,win8}
Disable Flash Protected Mode. See Adobe's instructions under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
{/for}
{for =fx36,=fx37,win8}
Disable [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash protected mode] using these steps. {warning}'''Warning:''' Protected mode is an Adobe Flash security feature that is turned on by default. Turning off this feature disables a security protection.{/warning}
# [[T:aboutconfig]]
# Search for {pref dom.ipc.plugins.flash.disable-protected-mode} in the list of preferences.
# Double-click on the preference to toggle its value from {pref false} to {pref '''true'''}. (If the setting is already {pref true} it means that Flash protected mode is currently disabled.){/for}
# Close Firefox. [[T:closeFirefox]]
# Restart Firefox.
{/for}
{for win7,win8,fx38}
Disable [http://blogs.adobe.com/security/2012/06/inside-flash-player-protected-mode-for-firefox.html Flash protected mode] using these steps. {warning}'''Warning:''' Protected mode is an Adobe Flash security feature that is turned on by default. Turning off this feature disables a security protection.{/warning}
#[[T:Open Add-ons|type=Plugins]]
# Find '''Shockwave Flash''' in the list of plugins and click the {button Options} button.
# Remove the check mark from '''Enable Adobe Flash protected mode'''. <br>[[Image:Fx38-UI-AdobeFlash-protected-mode]]
# Close Firefox. [[T:closeFirefox]]
# Restart Firefox.
{/for}
{/for}
= Other solutions =
*The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox. To see if one of these is causing the problem, go through the steps in the article [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]].
*For more help with Flash problems, see [[Flash Plugin - Keep it up to date and troubleshoot problems]].