Replace your Sync information
Revision Information
- Revision id: 7242
- Created:
- Creator: Michael Verdi
- Comment: updated for B8, Fx Home 1.1 and sync 1.6 - made it apply to more than just fx home
- Reviewed: Yes
- Reviewed:
- Reviewed by: Verdi
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: Verdi
Revision Source
Revision Content
If you are having trouble getting all of your desktop information to show up on your other devices, this article will show you how to fix that by replacing the sync data you have on the server with a new copy from your desktop.
Part 1 - Reset your Firefox Sync account
Warning: This will erase all of your data stored on the server. Data loss is possible.
- In the Menu bar at the top of the screen, click and select (select on older macOS versions).Click the menu button
and select .
- Once the options window opens, click on the Sync tab.
- In the Sync tab click on and select My Sync Key
- A new window will open displaying a Sync Key - ignore that and click Generate
- A new Sync Key will be made for you. Please take a moment to print it out or save it on your computer. Then click
- You should see two status messages. The first one will say, "Changing Sync Key and uploading local data, please wait..." and the second one will say, "You Sync Key was successfully changed!"
- Once your Sync Key has been changed the window will close.
Note: This first sync should happen quickly but may take more than 30 minutes depending on how much information needs to be synced.
- Close the page. Any changes you've made will automatically be saved.
Part 2 - Re-add your devices
Now that you've changed your Sync Key, any devices you had connected to your Sync account will stop syncing. You'll have to re-add them to your Sync account by following the steps in How do I add a device to Firefox Sync?