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Firefox

Firefox crashes due to AVG SafeSearch

Revision Information

Revision id: 560
Created: Sep 3, 2009, 3:28:19 PM
Creator: Chris Ilias
Comment: review for KB
Reviewed: Yes
Reviewed: Sep 3, 2009, 3:28:19 PM
Reviewed by: AnonymousUser
Is approved? Yes
Is current revision? Yes
Ready for localization: Yes
Readied for localization: Sep 3, 2009, 3:28:19 PM
Readied for localization by: AnonymousUser

Revision Source

[[T:crashsig]] '''avgssff.dll'''

Crashes in {filepath avgssff.dll} are caused by '''AVG SafeSearch''', a Firefox extension that comes with AVG Antivirus.

== Solutions ==
* '''Update AVG''': For instructions, visit the [http://free.avg.com/download-update AVG website].
* '''Disable AVG SafeSearch''':
## {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, open the {menu Tools} menu, and select {menu Add-ons}. The add-ons window will open.
## In the Add-ons window, select the {menu Extensions} panel.
## Select '''AVG SafeSearch''', then click {button Disable}.

<!-- https://bugzilla.mozilla.org/show_bug.cgi?id=457970 tracks this issue -->

Revision Content

The template "crashsig" does not exist or has no approved revision. avgssff.dll

Crashes in avgssff.dll are caused by AVG SafeSearch, a Firefox extension that comes with AVG Antivirus.

Solutions

Update AVG: For instructions, visit the AVG website.
Disable AVG SafeSearch:

1. At the top of the Firefox windowOn the menu bar, open the Tools menu, and select Add-ons. The add-ons window will open.
2. In the Add-ons window, select the Extensions panel.
3. Select AVG SafeSearch, then click Disable.