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Firefox

Crash signature - _eFOGetName

Revision Information

Revision id: 565
Created: Sep 4, 2009, 5:23:45 PM
Creator: Chris Ilias
Comment: review for KB
Reviewed: Yes
Reviewed: Sep 4, 2009, 5:23:45 PM
Reviewed by: AnonymousUser
Is approved? Yes
Is current revision? Yes
Ready for localization: Yes
Readied for localization: Sep 4, 2009, 5:23:45 PM
Readied for localization by: AnonymousUser

Revision Source

[[T:crashsig]] '''_eFOGetName'''

This type of crash can happen due to a corrupt font cache after upgrading to Mac OS X 10.6 (Snow Leopard). To clear the font cache:
# Restart your Mac in Safe Mode. See [http://support.apple.com/kb/HT1455 Apple.com: Starting up in Safe Mode] for instructions.
# After starting in Safe Mode, restart your Mac normally.

For troubleshooting other types of Firefox crashes, see [[Firefox crashes]].

Revision Content

The template "crashsig" does not exist or has no approved revision. _eFOGetName

This type of crash can happen due to a corrupt font cache after upgrading to Mac OS X 10.6 (Snow Leopard). To clear the font cache:

Restart your Mac in Safe Mode. See Apple.com: Starting up in Safe Mode for instructions.
After starting in Safe Mode, restart your Mac normally.

For troubleshooting other types of Firefox crashes, see Troubleshoot Firefox crashes (closing or quitting unexpectedly).