Blank messages in Hotmail

This article is no longer maintained, so its content might be out of date.

If you use Hotmail and see a blank message when trying to reply or forward a message, this can happen when you are in Hotmail's rich text mode and the message you are responding to contains rich text elements like images.

Mozilla has contacted the Hotmail team, and they are working on fixing the issue. In the meantime, you can work around the problem by clearing your cache before forwarding or replying to each message.

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button Fx57Menu and select OptionsPreferences.Click the menu button Fx89menuButton and select Settings.

  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Offline Storage section, click Clear Now.
  5. Close the about:preferences page. Any changes you've made will automatically be saved.

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