Blank messages in Hotmail

This article is no longer maintained, so its content might be out of date.

If you use Hotmail and see a blank message when trying to reply or forward a message, this can happen when you are in Hotmail's rich text mode and the message you are responding to contains rich text elements like images.

Mozilla has contacted the Hotmail team, and they are working on fixing the issue. In the meantime, you can work around the problem by clearing your cache before forwarding or replying to each message.

  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Offline Storage section, click Clear Now.
  5. Click OK to close the Options windowClick Close to close the Preferences windowClose the Preferences window

    2bd0b316b0ef6a181452357b0f563477-1270320067-928-1.jpg f49b2eeaca4757e02058bd6cf6e8f4b7-1246122498-344-2.jpg f49b2eeaca4757e02058bd6cf6e8f4b7-1266972965-411-2.jpg

These fine people helped write this article: AliceWyman. You can help too - find out how.