I need help getting back in to my mozilla account
Hello Mozilla Accounts Support,
I’m having trouble signing in to my Mozilla account because I’m not receiving the two-factor authentication code. Two-step authentication is enabled on my account, but the code I need to complete sign-in is not arriving.
Could you please help me regain access to my account or advise me on the appropriate recovery steps?
Ntnt Thank you for your help.
Kind regards
Christopher Newey [redacted phone# from community support forum]
Okulungisiwe ngu James
All Replies (1)
Christopher Newey said
Hello Mozilla Accounts Support,
You posted this in the desktop Firefox forum section instead of using the Mozilla Account form page.
Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).
Please submit a new ticket from this page so our support agent can assist you further.
The Mozilla Account form page is at top at Ask a Question > Mozilla Account in case you missed it.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.