Can't add Yahoo or Gmail accounts

I was forced to change the passwords on two of my accounts, one on yahoo.com and other on gmail.com after which they stopped working in Thunderbird after entering the new… (funda kabanzi)

I was forced to change the passwords on two of my accounts, one on yahoo.com and other on gmail.com after which they stopped working in Thunderbird after entering the new passwords. I completely deleted the accounts thinking I could add them again and they'd work.

They both act the same, so I'll just mention Yahoo. I successfully log in on the OAuth2 popup but Thunderbird returns the errors on yellow. I know the logging in is successful because I get a confirmation on my backup email "Your Yahoo account bogdan253 was used to sign in to a new third party application on thunderbird."

Gmail acts the same. Thunderbird is unusable at this moment, I will have to find another app if I can't fix this.

Asked by Bogdan P 21 amahora adlule

Last reply by Bogdan P 1 ihora elidlule

URLS in sent emails occasionally have odd formatting

Do some corruption problems on my PC I recently reinstalled Windows (via MS cloud install option) and the reinstalled Thunderbird - currently running 115.10.1 (64-bit) T… (funda kabanzi)

Do some corruption problems on my PC I recently reinstalled Windows (via MS cloud install option) and the reinstalled Thunderbird - currently running 115.10.1 (64-bit)

There were a few problems so I just did a clean install. IMAP and imported a copy of my address book.

Now on outgoing emails, occasionally the URL are highlighted a different color. I have confirmed that this is what the recipients are doing. I can't find any option that would indicate that I have asked for the URL to have a different color. I have tried light/dark/system default mode on the color theme and I can't see a difference...

Granted, it is not critical, but it is completely annoying. See the attached image.

Asked by Zendo Deb 2 amahora adlule

what should i enter in 'your login' when adding an existing Outlook email a/c to thunderbird

I've provided all of the other data, no problem. But the <Your login> field has only "YOURDOMAIN\yourusername" in it as a format hint. The field carries an Info sym… (funda kabanzi)

I've provided all of the other data, no problem. But the <Your login> field has only "YOURDOMAIN\yourusername" in it as a format hint. The field carries an Info symbol, but it's greyed out.

There are many possible domains, e.g. microsoft.com, office365.com, outlook.com, each with possible 3LDs, and the domain-name of the organisation that provides my account.

The most obvious (MYORGDOMAIN\Roger.Clarke) gets the error-message: > Authentication failed. Please check the username and password. (I checked, and they're the same as I use for a webmail login there).

Leaving it empty gets this error-message: > Unable to log in at server. Probably wrong configuration, username or password. (That about covers the possibilities then ...).

Asked by Roger.Clarke 1 usuku oludlule

Last reply by Roger.Clarke 5 amahora adlule

How to create a saved search folder "not in other saved searches"?

(TLDR; Questions in bold at the bottom) I currently have just a desktop Mac. I recently switched from Apple Mail to Thunderbird to read three email accounts: iCloud, gma… (funda kabanzi)

(TLDR; Questions in bold at the bottom)

I currently have just a desktop Mac. I recently switched from Apple Mail to Thunderbird to read three email accounts: iCloud, gmail & a university account. I had previously used rules at the server level on my iCloud account, and this caused hella pain during the migration, including some zombie rules that I think I have isolated to Thunderbird. I deleted the rules from iCloud, removed the iCloud account from Thunderbird, restarted and then re-added it to Thunderbird. So far, so good, although I had to resubscribe to the draft, junk and trash folders (all other than the inbox) for some reason.

I have decided to experiment with not using rules or folders at all, and instead use local saved searches in Thunderbird. This will make my life easier when I get a laptop, which is inevitable. Two machines reading the same IMAP emails with rules can get weird.

Can I copy/paste existing saved search folders, so I can do similar searches just by making minor changes to the search terms? If so, how?

Can I copy/paste or save saved search folders, so I can do the same searches on a different Mac, without painstakingly recreating all the search terms? If so, how?

Can I create a saved search folder that contains all the messages not found in any OTHER saved search folder? If so, how?

Asked by townie 16 amahora adlule

Last reply by townie 6 amahora adlule

email cannot send

I cannot send emails. Get a message saying I have sent too many messages. I have not and the message came suddenly two days ago. I can receive and send through telstra. … (funda kabanzi)

I cannot send emails. Get a message saying I have sent too many messages. I have not and the message came suddenly two days ago. I can receive and send through telstra.

Asked by David McVilly 6 amahora adlule

Thunderbird 115.10.1 Inbox

Hi, Just updated to TB 115.10.1 and right on update it now fails to show the most recent emails in the inbox, They are there as I can scroll up to them but it no longer … (funda kabanzi)

Hi,

Just updated to TB 115.10.1 and right on update it now fails to show the most recent emails in the inbox, They are there as I can scroll up to them but it no longer does that on it's own when opening and downloading the latest.

Any suggestions to get it back to normal operating condition?

Asked by tmod700 7 amahora adlule

Thunderbird Message Filter

Until recently when a spam email was received, I could go to my Message Filters and one set up as DELETE. After entering the spam email address I could then select RUN NO… (funda kabanzi)

Until recently when a spam email was received, I could go to my Message Filters and one set up as DELETE. After entering the spam email address I could then select RUN NOW and the spam email would be deleted. When I click RUN NOW at present nothing happens. How can I get this filter to work again.

Asked by ajc890 7 amahora adlule

I accidentally deleted the Trash Folder in Thunderbird. How do I get it back?

I accidentally deleted the Trash Folder in Thunderbird. How do I get it back? The Trash Folder itself is gone, not just the trash. Now the trash just disappears when I de… (funda kabanzi)

I accidentally deleted the Trash Folder in Thunderbird. How do I get it back? The Trash Folder itself is gone, not just the trash. Now the trash just disappears when I delete it. Is there any way of reinstalling it? Can I reinstall Thunderbird? What are the consequences if I do that?

Asked by bevmsp 8 amahora adlule

Thunderbird always becomes unresponsive within seconds of opening on Windows 10, then crashes @ shutdownhang | _tailMerge_d3dcompiler_47.dll

Yesterday I downloaded Thunderbird to Windows 10 (64-bit), added my Office 365 (for work or school) account, rocketmail account and iCloud account. I created unified fold… (funda kabanzi)

Yesterday I downloaded Thunderbird to Windows 10 (64-bit), added my Office 365 (for work or school) account, rocketmail account and iCloud account. I created unified folders for the three accounts. I have downloaded the TBSync add-on with the required CavDev (?) one to connect my iCloud calendar.

After successful use the first few times, now Thunderbird becomes unresponsive within 5 seconds of opening, every time, rendering the program unusable.

Troubleshooting mode does not fix the problem, so I assume it's not the add-ons, nor does starting my PC in Safe Mode (F4 at startup ie no networking), so I assume it's not antivirus.

I uninstalled Thunderbird and re-installed from the website today. All my accounts were there (so I wonder if the uninstall didn't work properly, although I assume that it's just the files left on my computer that the new Thunderbird installation is accessing).

All these attempted fixes leave the problem unchanged: the window freezing within seconds of opening.

Because the program becomes listed as 'not responding' and greys out on further clicks, I have to hard-close the program using Windows, selecting 'Close the progam'. Clicking 'Wait for the program to respond' leaves the screen greyed out, and nothing changes for at least 20 minutes (the maximum I've tried waiting it out). This also means that it does not yield a formal crash report, because Thunderbird does not recognise it has crashed.

On one occasion it did create a crash report, which I submitted. I am not sure what behaviour allowed this to happen, and I have been unable to reproduce it. That particular crash ID was as follows:

Crash ID: bp-41096385-eebe-4ccc-a47e-f76300240417

Any help much appreciated! I'd love to stick with Thunderbird if possible.

Asked by Sam 3 ezinsukwini ezidlule

Last reply by Sam 9 amahora adlule

Can't send emails

Thunderbird suddenly stopped sending Emails. This message appears: "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. … (funda kabanzi)

Thunderbird suddenly stopped sending Emails. This message appears: "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: csmtp3-prd-nl1-vmo.edge.unified.services csmtp3-prd-nl1-vmo.edge.unified.services Virgin Media has blocked your connecting IP 82.33.148.41 Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting."

I have visited the web site, sent the report, and rung VM, to no avail. Window 10. Thunderbird v115.10.1. SMTP: Blueyonder smtp.blueyonder.co.uk Port 25 Authentication method: Password, transmitted insecurely Connection Security: None AVG anti-virus. I have used Therbird for 20+ years. Can you help?

Asked by kenr4 10 amahora adlule

All my old Thunderbird Inbox messages are missing, but all the other messages in other folders are fine

Yesterday, whenever I tried to open Thunderbird I got a This app will not open on your PC Windows error, and Word and Excel would not work. Apparently I had some Windows … (funda kabanzi)

Yesterday, whenever I tried to open Thunderbird I got a This app will not open on your PC Windows error, and Word and Excel would not work. Apparently I had some Windows 10 problems which I was able to repair with Windows Resource Protection. Thunderbird now runs, but all 2000 of my Inbox messages do not appear. If I open my Mail folder in my Profile, I see the four folders inbound.att.net, inbound.att-1.net, inbound.att-2.net, and inbound.att-3.net The size of each of these inbound Mail folders is 5MB, 9.8GB, 38MB and 20MB. So, all of the missing Inbox emails are in the inbound.att-1.net folder but they don't show up. I tried deleting the .msf file. That didn't help.

Does anyone have any suggestions?

Asked by j.erbes 15 amahora adlule

Last reply by j.erbes 12 amahora adlule

Won't open mailbox after crash

I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not o… (funda kabanzi)

I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not open my mailbox. I get the screen 'Set Up Your Existing Email Address' shown in the screenshot. I can see my address book.

I have tried creating a new profile, copying across all the data from the profile in use until yesterday and changing the profiles.ini to point to the new profile. If I start using the profile manager (thunderbird -p) it shows the new profile but if I click it then I still get the same screen shown in the screenshot.

After looking at other support pages I tried deleting the .lock files and rebooting, still the same.

Under the troubleshooting information I can see the correct profile folder and open it, if I click about::profiles then the correct profile is in use.

It is a bit more complicated as I had the profile on a NAS drive but I have created a new profile on the PC and copied all the data in the profile directory to the local profile folder. Still the same results.

Edited: After trying a couple of other things - import into a new profile from the currant one, still same results, and changing the installs.ini file to match the profiles.ini one, also same results, I have uploaded a couple more pictures after looking again at other support questions.

I am on version 115.10.1 (32-bit)

Thanks for any help.

Asked by rfx2006 13 amahora adlule

Display date in local time on forwards

I need the option to convert message date to local time on forwarding, instead of UTC + - from the original header. This is the expected behavior in every other client I… (funda kabanzi)

I need the option to convert message date to local time on forwarding, instead of UTC + - from the original header.

This is the expected behavior in every other client I have used.

Even if the original sender is in the same city as me, chances are their originating server could be somewhere else and their originating time preference may not be set correctly. So it's more useful and logical to end user to show that in my local time zone.

Please, at least make it a user preference option.

I am not the only one:

https://support.mozilla.org/en-US/questions/1388819 https://support.mozilla.org/en-US/questions/1421056

Asked by higheraims 12 amahora adlule

Deleted Items Gone

All of a sudden, over 6 months of my "deleted" items dropped off. I like to keep up to 9 months items for history reference if needed. Is this an automatic thing, or if,… (funda kabanzi)

All of a sudden, over 6 months of my "deleted" items dropped off. I like to keep up to 9 months items for history reference if needed. Is this an automatic thing, or if, can it be adjusted by settings?

Asked by lock3 12 amahora adlule

Contributions you did not ask for but need

I have contributed money, now I will contribute some sound advice. You see, there is one thing missing from your helpdesk and avenues for contribution: The option to cont… (funda kabanzi)

I have contributed money, now I will contribute some sound advice. You see, there is one thing missing from your helpdesk and avenues for contribution: The option to contribute MEANING and PURPOSE. My contribution is to tell you KISS: Keep It Simple Stupid. This is a timely contribution. With every new Thunderbird version come more bells and whistles, most if not all of which are not useful, or only useful to a few. I admonish you instead to take a closer look at the programs' foundation. Several basic issues are still not working, or addressed. For instance, the annoying fact that drafts are not purged from the draft folder when sent. Or that headers/content are more and more frequently garbled when my inbox grow. And it is harder and harder to find the "repair" button. Or that I manually have to undo "sort by threaded" every single time I want to view an email from a particular sender. Or the fact that the main page of Thunderbird has to be called up from the taskbar every time I want to view it - the main window disappears between viewings, even though individual drafts or emails remain open. Or that the advanced search function - which used to be easy to find - now is hidden inside another menu, non-intuitively. There are too many options for keeping good things as they are, and NOT trying to change things all the time. This is hard for young, eager programmers to understand, but if this fact is not appreciated Thunderbird will grow less and less interesting and useful. Remember KISS, and read up on Occams' razor. Thanks, Geir Ivar Elgjo

Asked by Geir Ivar Elgjo 12 amahora adlule

Intermittent failure to send emails on Thunderbird

For a few weeks I have had a new problem on my new Windows 11 Lenovo laptop, and also on my wife's older Dell laptop. We have been using Thunderbird for years without ma… (funda kabanzi)

For a few weeks I have had a new problem on my new Windows 11 Lenovo laptop, and also on my wife's older Dell laptop. We have been using Thunderbird for years without major problems. I loaded the latest version of Thunderbird on my new laptop and it seemed to work ok at first. Now I have a problem with intermittent failure to send normal emails on Thunderbird. My wife has noticed the same problem on her laptop Windows 11. I asked iPrimus support (who are supposed to support Hotkey) but they say it is not their problem but Thunderbird's. We RECEIVE emails ok, and sometimes pressing SEND will work immediately, sometimes on the second press, and sometimes not at all. This generates a message "-- Unable to authenticate Outgoing Server (SMTP), smtp.hotkey.net.au -- Check password and verify authentification method in Account settings/Outgoing server SMTP" We both use Trend virus protection.

Account name: mail.hotkey.net.au Outgoing Server: smtp.hotkey.net.au Server Settings: Server name pop.hotkey.net.au

                             User name is my email address

Asked by tgvincent 4 ezinsukwini ezidlule

Last reply by tgvincent 12 amahora adlule

Thunderbird keeps asking for my password and password manager doesn't remember it.

Thunderbird keeps asking for my password and password manager doesn't remember it. Each time I try to look at or respond to messages, it asks for my password --- I check… (funda kabanzi)

Thunderbird keeps asking for my password and password manager doesn't remember it. Each time I try to look at or respond to messages, it asks for my password --- I check the password manager box to remember it but it doesn't.

Should I delete thunderbird and then install a 2020 version where this was not a problem or is there a way to solve the problem with the latest current version

Peace, Alan

Alan Taplow [removed address, email and phone# from public support forum]

Asked by ataplow 14 amahora adlule

TB halts before exiting fully

Ubuntu 22.04, TB 115.10.0 (64-bit). A system update occurred recently, and TB was in the list to upgrade. Now, TB transacts email & such w/o problem. However, when… (funda kabanzi)

Ubuntu 22.04, TB 115.10.0 (64-bit). A system update occurred recently, and TB was in the list to upgrade. Now, TB transacts email & such w/o problem. However, when I use the window exit ('X' upper right corner) or the File ->Quit choice, a status bar shows "Clearing Trash" or the like, and remains on the desktop. Eventually a system message appears that TB is not responding (wait or force quit). Nothing happens until force quit is used.

Same behavior screen is seen if I try to use the TB troubleshooting menu option.

Any suggestions how to diagnose this? Thx.

Asked by gandsnut 18 amahora adlule

Last reply by gandsnut 15 amahora adlule

Deleting emails in Thuderbird in Outlook email account does not delete them in Outlook

Hello. I have my outlook.com account set up in Thunderbird 115.10.1. When I delete emails in Thunderbird from my inbox, they disappear and they go to the Deleted folder… (funda kabanzi)

Hello. I have my outlook.com account set up in Thunderbird 115.10.1. When I delete emails in Thunderbird from my inbox, they disappear and they go to the Deleted folder in Thunderbird as they should, but they aren't deleted on the Outlook server. I can still see them in my inbox if I use my Outlook app on my phone. I must delete them using my phone.

If I delete an email on my Outlook app on my phone, they disappear immediately in Thunderbird, which is correct. In other words, it works correctly if I delete from my phone, but not from Thunderbird.

My server settings are: Server Type: IMAP Mail Server Server Name: outlook.office365.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 When I delete a message: Move it to this folder: Deleted on <myaccount>@outlook.com

Can anyone help? Thanks!

Asked by mossy_rock 16 amahora adlule

Last reply by mossy_rock 16 amahora adlule