I-Thunderbird Isithangami Sokwesekwa

I deleted a lot of files from trash folder. For the last several days, I have gotten the message "The account_____is being processed. "Please wait until processing is complete to get messages". Where is the info for deleting these files on my email server? I deleted over 5000 emails. This has been going on for several days.

Fresh installation of Thunderbird.

Connected to my gmail account just fine. I'm using POP3 as I do NOT want emails deleted in gmail/web interface to be deleted in Thunderbird so all emails, even if deleted, intentionally or by mistake, will be saved locally.

All working fine but ALL the incoming emails are marked as unread!

Did I miss a setting? I know about the setting to mark emails as read once viewed but I'm not viewing the emails in Thunderbird, I'm just getting them from google/gmail. I thought that if they were marked as read in gmail, they'd come through marked as read in Thunderbird.

Thanks

If I re-install Release 102.4.2, will the re-install save the emails in the Archive and save the Address Book? I have Release 102.4.2 and am using Operating System Windows 11 Home

Thank you for your help.

Hi! I love that you are always updating Thunderbird but it's a lot of work to have to navigate through advanced settings to trick Thunderbird into running plugins that suddenly become "outdated" frequently.

Can we please have a regular setting we can turn on so "run outdated plugins" no matter the version number?

Many plugin creators don't update their plugins, which are just fine and sometimes do very simple things and work perfectly well even if not tested.

Take it as a suggestion, of course.

Hi, really thank you for your great work.

1. My question

I observe that in other editors like VSCode, Sublime Text

If nothing is selected, and I press Ctrl+C, and Ctrl+X the current line would be copied/cut

meaning while in Thunderbird nothing is copied/cut.

※I write only text mail

1. My suggestion

Is it possible to implement this feature? Would be very convenient.

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that email on my other computer.

Each morning when I wake up my Mac(I do not turn it off and just have a hot corner set up to put Mac to sleep as, I have done for many years) this new 102.3.1 will not connect with server to download messages. You have to quit App and open it again for it to work. It has only started doing this after updating to 102.3.1

I have seen this question already asked on here, but no answers of any use thus far.

Another issue is that Accounts has been removed from Tools. Why oh why do Thunderbird keep messing about unnecessarily with features for no good reason? There is far too much messing about and people do not have that time to trawl through reams of typed information to continue using an App that used to work properly. In the release notes it says, "Account settings moved to macOS application menu". What does this mean? It was fine where it was under "Tools" .

Companies seem to forget that people use many different applications on many platforms and are not just having to deal with one outfit that likes to overcomplicate things on a regular basis. Settings need simplifying by companies and not overindulgence by designers/software writers.

Previously I'd complained about an issue where in Favourite Folders/Compact View some folders would display as document icons rather than folder icons, and also Thunderbird would display these at the top of the folder list rather than in alphanumeric order. This previously was fixed by the third and final procedure described [in support article 1370142:]

Unfortunately this behaviour is back in Thunderbird 102.5.1 on MacOS 12.6.1, and deleting files and folders as suggested no longer works. Before attempting this I have verified that (a) Favourite Folders view is disabled and (b) that none of the three affected folders are checked as favourites.

Thanks in advance for a fix and/or troubleshooting clues.

As handy as the Export/Import tools may be for the latest Thunderbird client, there still doesn't seem to be a way to export just the settings themselves, in a way that can be used to import to a different system where the setup may not match where it was imported from (especially if migrating between operating systems).

Any suggestions on a tool that will do this?

I am currently using TB 102.5.1 but since 102 introduced the ability to use Google Calendar there is a problem with synchronization. I have setup TB to use Google Calendar by choosing Add Calendar, then Google Calendar from the three options then click on my email address and I see a list of available calendars at Google. All good. I choose my default calendar and it loads. I can add/delete events which reflect almost instantly on my Android/Google device. Unfortunately when events are edited or deleted on my Android/Google device no synchronization occurs with TB. I can right-click my google calendar in TB then select "Synchronize Calendars" but nothing happens. My new or deleted event on Google doesn't change on TB. If I instead completely exit TB and restart, synchronization happens.

I believe TB should have a setting for how frequently to sync the calendar or a less desired option of the manual sync steps should actually work.

Here is my TB info from the troubleshooter -

Application Basics Name Thunderbird Version 102.5.0 Build ID 20221115143058 Distribution ID Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.5.0 OS Windows_NT 10.0 19045 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 3 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 15.8 GB Disk Space Available 609 GB Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders 0 3 account5 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true account6 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true account7 (imap) imap.mail.att.net:993 3 3 smtp.mail.att.net:465 3 3 true Calendar Settings Asher calendar Name Value Name Type ics Disabled false Username URI Refresh Interval 30 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported mmcveigh@att.net Name Value Name Type gdata Disabled Username URI Refresh Interval 30 Read-only false Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Contacts Name Value Name Type gdata Disabled Username URI Refresh Interval 30 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Holidays in United States Name Value Name Type gdata Disabled Username URI Refresh Interval 60 Read-only true Suppress Alarms false Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event 5 Attachment Supported false Max Categories Privacy State Supported Priority Supported false Event Supported true Task Supported false Local Time Supported false UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Web Content 1 / 8 Extension 1 GPU 1 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DevTools Button extension 1.4 true devToolsButton@dillinger DuckDuckGo extension 1.0 true ddg@search.mozilla.org EditEmailSubject MX extension 6.1 true EditMailSubject@jcp.convenant Google extension 1.0 true google@search.mozilla.org ImportExportTools NG extension 12.0.2 true ImportExportToolsNG@cleidigh.kokkini.net PrintingTools NG extension 2.1.5 true PrintingToolsNG@cleidigh.kokkini.net Provider for Google Calendar extension 102.0.3 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} ReplyWithHeader extension 2.5.0 true replywithheader@myjeeva.com Shrunked Image Resizer extension 5.1 true shrunked@darktrojan.net tbkeys-lite extension 2.2.0 true tbkeys-lite@addons.thunderbird.net Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus Malwarebytes Antispyware Firewall Windows Firewall Graphics Features Compositing WebRender (Software) Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_d8048c8cf9921ace\nvwgf2um Subsys ID 21d117aa RAM 2048 GPU #2 Active No Description Intel(R) HD Graphics 3000 Vendor ID 0x8086 Device ID 0x0126 Driver Version 9.17.10.4459 Driver Date 5-19-2016 Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID 0000000c RAM 0 Diagnostics AzureCanvasBackend skia AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 1322380 bytes, too large Display0 1920x1200@59Hz scales:1.000000|1.300000 DisplayCount 1 HardwareStretching both=0 window-only=0 full-screen-only=0 none=1 error=0 GPUProcessPid 7900 ClearType Parameters Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING available by default disabled by user: Disabled by layers.acceleration.disabled=true D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS available by default WEBRENDER available by default unavailable-no-hw-compositing by runtime: Hardware compositing is disabled WEBRENDER_QUALIFIED available by default WEBRENDER_COMPOSITOR available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE available by default WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION available by default VP8_HW_DECODE available by default VP9_HW_DECODE available by default Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) NaNms (NaN) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Conexant 20672 SmartAudio HD) HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA21CF&REV_1000\4&13501a43&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speaker (Digital Video Recorder) ROOT\MEDIA\0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Line in (Digital Video Recorder) ROOT\MEDIA\0000 Enabled All default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441 Environment Variables MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\Mark\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\Mark\AppData\Roaming\Thunderbird\Profiles\xu78gplz.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\Mark\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0 C:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini Important Modified Preferences accessibility.typeaheadfind.flashBar 0 apz.autoscroll.enabled false browser.cache.disk.amount_written 2000484 browser.cache.disk.capacity 81920 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.search.region US dom.storage.next_gen true dom.storage.next_gen_auto_enabled_by_cause1 true extensions.lastAppVersion 102.5.0 font.internaluseonly.changed true font.minimum-size.th 8 font.minimum-size.x-western 8 font.name.sans-serif.x-western Verdana font.name.serif.x-western Arial font.size.monospace.x-western 10 font.size.variable.x-western 10 gfx.crash-guard.d3d11layers.appVersion 78.8.1 gfx.crash-guard.d3d11layers.deviceID 0x0dfa gfx.crash-guard.d3d11layers.driverVersion 21.21.13.7691 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.2.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x0dfa gfx.crash-guard.wmfvpxvideo.driverVersion 21.21.13.7691 gfx.direct2d.disabled true idle.lastDailyNotification 1669656715 layers.acceleration.disabled true layers.mlgpu.sanity-test-failed false layout.css.dpi 0 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.lifetimePolicy 2 network.http.max-persistent-connections-per-server 2 network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1669569299 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 plugin.flash.arch x86_64-msvc plugin.flash.blockliststate 0 plugin.flash.desc Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi 374 plugin.flash.lastmod_lo 1151456908 plugin.flash.path C:\WINDOWS\system32\Macromed\Flash\NPSWF64_32_0_0_465.dll plugin.flash.version 32.0.0.465 privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 security.osreauthenticator.password_last_changed_hi 747728 security.osreauthenticator.password_last_changed_lo 843130464 security.remote_settings.crlite_filters.checked 1632350654 security.remote_settings.intermediates.checked 1632350654 security.sandbox.content.tempDirSuffix {bfe5ec70-b97f-4561-9f17-891bf2377504} security.sandbox.plugin.tempDirSuffix {a163e98f-ed95-4719-9782-451d23c5eea5} security.tls.version.enable-deprecated true security.tls.version.min 1 signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1669569299 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator Library Versions

Expected minimum version Version in use NSPR 4.34.1 4.34.1 NSS 3.79.1 3.79.1 NSSSMIME 3.79.1 3.79.1 NSSSSL 3.79.1 3.79.1 NSSUTIL 3.79.1 3.79.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true Startup Cache Disk Cache Path C:\Users\Mark\AppData\Local\Thunderbird\Profiles\xu78gplz.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Modified print settings print_printer Mozilla Save to PDF print.more-settings.open true print.printer_Adobe_PDF.print_bgcolor false 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Not a newbie by far but I've never seen this happen before.

Cloned the HDD to an SSD for a client as per usual. The client calls me later stating Thunderbird opened and asks to set up an account. I log in remotely and verify all the paths in profile.ini etc. Everything is as if was before the clone of course. I can see all the folder and file structures as they should be.

Ok, I decided to mount the image of the disk and inspect the files. Looks perfect. Thought I would copy the profile and reload it into the disk as a test. That's when I got 3 errors that these files were corrupt. As follows.

\Profiles\xxxxx.default\Mail\plus.pop.mail.yahoo.com\Inbox Error opening source file: The file or directory is corrupted and unreadable. Code: 1392 \Profiles\xxxxx.default\prefs.js Error opening source file: The file or directory is corrupted and unreadable. Code: 1392 \Profiles\xxxxx.default\sessionCheckpoints.json Error opening source file: The file or directory is corrupted and unreadable. Code: 1392

I've talked to multiple colleagues and we are all like whats going on here? I've been at this most of the day trying to replace those files with other 'Good' files from a new install etc...I'm stumped! Does anyone have any ideas? Edit: I was using Teracopy in a Windows PE environment and that code is specific to teracopy. Thank you!

Hello,

Thunderbird crashes each time I submit an email batch of statements from my accounting software, Sage.

The crash report ID is bp-8bee9ed7-6db5-4ecc-bff2-ffe160221201.

Thanks in advance for your help and support.

Best, Dane

Hello all. So yesterday my PC updated Thunderbird and when the new version was opened it's basically blank with nothing displayed. There are two panes. The left pane has the word Folders in the left corner and 3 dots in the right corner. The right hand (larger) pane is completely blank. I have the "get messages" and "write" buttons above and the File, edit, view, etc options across the top and that's it. No inbox, no sent items, outbox, nothing. I can write an email and it still remembers my contacts. It'll download emails but doesn't display them because of course my inbox won't display. I'm using Thunderbird for business and really need to get it working. Any help would be appreciated. I've checked every menu and option there is but can not make anything display.

Thank you!

I use thunderbird daily a lot. I send attached files all the time w/ no issues. Ystrdy I encountered a new error message when attempting to attach a file to an email. I get this error msg that says, "1st line is 'XYZ File name' (note the file name is different every time depending on what is the title of the file I am attaching) 2nd line of error msg is You don't have permission to open this file. 3rd line is Contact the file owner or Administrator to obtain permission." After that message has pops up, thunderbird basically quits working. It slows to a crawl and I have to close and reinstall from their website executable just to be able to see my emails. Pls help as I am baffled. BTW the message makes no sense because the file I am attaching is just a pdf scan that I created or some photo I took so it has nothing to do with the owner giving permission??

I have a Thunderbird account but this morning when I opened it the screen is blank except for the word DONE in the bottom left hand corner. Please help ASAP. Thank you

Hello, Each time a new release comes (102.4.2 actually) and I accept the upgrade, the problem reappears : it is impossible to load any mail from previously configured POP3 server (gmail or others). It is also impossible to send emails with previously configured SMTP server. In this case, the only solution I've found consists of:

 - creating a new profile.
 - configure POP3 and SMTP accounts, which now works (!).
 - transfer emails and abooks from old profile to the new one.

The profile corruption occurs during upgrade process and I think that the bug is located in this upgrade process. This is not related to a wrong security configuration or wrong password. Notice that the problem occurs on two PCs on two different locations. The common point to both these installations is that the profile is located on a NAS rather than on the default directory... I've not tried to perform a software update with the default directory. Thank you for your help. C. Capel

Hi, I run mail server on Ubuntu 20.04. Since last official Firebird update I can't fetch the emails from it. Fetching from gmail accounts works ok. Also getting emails from this server using other email software works ok. The error I'm getting is: services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource

Any advice? Thanks, Michal

Hello,

we are currently using an autoconfiguration script based on the Prefs-API and XPCOM Components in order to configure email accounts, identities, calendars, addons, signatures, etc. for users in a large scale deployment of Thunderbird instances. Let me emphasize that it is crucial for our scenario to be able to dynamically reconfigure our Thunderbird instances on a daily basis, in order to update group email accounts, calendars, etc. This is not just about a single initial configuration after installation.

We have been using the script with Thunderbird 60.9.1 without any problems, then we adapted the script for usage with Thunderbird 68+. We are currently testing versions 91 through 102 on MacOS 12.2 and Windows 10 22H2.

When we use our configuration script for the first time, on a fresh installation of Thunderbird everthing seems to work fine. When restarting Thunderbrid, we experience loss of email account configurations in irregular and unpredictable intervalls on both MacOS and Windows systems. The account configuration is present, correct and visible in Settings -> Edit configuration view, but Thunderbird will not show any email accounts in the UI. Nothing is shown except Local Folders in the left side panel. Meanwhile Calendars, Addons and all other configurations stay intact.

The problem seems to be avoidable if we don't use lockPref and default for setting the prefs. Does anybody have an idea what could cause the problems we are seeing?

I would also like to ask a more general question as well: Will autoconfiguration based on Mission Control, XPCOM, etc. be supported in the future, or do we have to look for other ways to meet our requirements?

Thanks for your help!