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Dashlane

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ActivTrade
ActivTrade
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I have been using Dashlane Password for a long time. For several weeks it hasn't worked. The program used to ask for my address and master password, but it no longer does. Now it asks for a code number of 6ix digits instead, stating that the number has been sent to my address. However, I never receive the number. My address has never changed and is the first thing it asks for. Then, no code arrives.I have sent many requests, including specifics about the change and lack of access, but have not gotten a reply to any. I think Dashlane died and customer support also did. My 147 passwords, financial information, personal address and SSN are all still there at Dead Dashlane. If they won't answer Mozzilla either at least I tried.

I have been using Dashlane Password for a long time. For several weeks it hasn't worked. The program used to ask for my address and master password, but it no longer does. Now it asks for a code number of 6ix digits instead, stating that the number has been sent to my address. However, I never receive the number. My address has never changed and is the first thing it asks for. Then, no code arrives.I have sent many requests, including specifics about the change and lack of access, but have not gotten a reply to any. I think Dashlane died and customer support also did. My 147 passwords, financial information, personal address and SSN are all still there at Dead Dashlane. If they won't answer Mozzilla either at least I tried.

All Replies (3)

Paul
Paul
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Hi

This does not sound like an issue with Firefox, but is something that the Dashlane support team should be able to help you with.

Helpful?

ActivTrade
ActivTrade Umnini wombuzo
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Thank you, but I stated that I have written to Dashlane over and over again for several weeks and have never heard from them. Perhaps if Firefox contacted them they may respond. If they are all dead, they won't answer.

Helpful?

Paul
Paul
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The chatbot on their website can connect you with a live agent. This link should help:

https://support.dashlane.com/hc/en-us/articles/4516905332370-How-to-get-help-with-Dashlane?utm_medium=misc&utm_source=hc_landing_page_button#ticket

Helpful?

Buza umbuzo

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