Hello.
Ever since Dropbox updated sometime during the week of 9/22-9/26, I've been having internet connectivity issues when trying to use the Dropbox website on my Firef… (funda okungaphezulu)
Hello.
Ever since Dropbox updated sometime during the week of 9/22-9/26, I've been having internet connectivity issues when trying to use the Dropbox website on my Firefox Desktop browser. I use the Dropbox Desktop App on my PC as well, and if Firefox is set to my default browser, I get the same connectivity issues. I've been in contact with Dropbox, and they're trying to troubleshoot the issue on their end, but they suggested that I reach out to Firefox as well.
Here's a more detailed summary of the problem:
I am having internet connectivity issues if Firefox is set to my default browser and/or I try to use the Dropbox website on Firefox. When Firefox is my default browser and the Dropbox Desktop App tries to login, I lose internet connectivity. I'm not sure exactly what's happening, because my PC says I'm connect to the wifi with internet and all my other connected devices are connected to the internet on the same wifi and work fine; however, all webpages I try to load give me errors for connectivity issues, the Dropbox Desktop App can't login because it's "waiting to connect", and no other programs on my PC (i.e. Outlook, Chrome, etc.) can use the internet. It's very strange, because if I look at my network connection for my PC, it looks like it should be connected like normal, but nothing works. When I reboot, the internet works perfectly fine until the Dropbox Desktop App loads and tries to sign in again. I have found that if I change my default browser to Chrome, the Dropbox desktop app can login properly and I experience no internet interruptions. I am currently using Chrome as my default browser as a work around to this issue; however, if I simply try to access the Dropbox website on Firefox, all of my internet connectivity issue return. There seems to be some sort of conflict between Dropbox and Firefox.
In the past several weeks while trying to resolve the issue internally and with Dropbox, I've done the following with no success:
- verified Dropbox, Firefox, and Windows 11 are all up-to-date
- temporarily disabled Norton's Auto-Protect and Firewall
- cleared my cache & cookies in Firefox
- disabled extensions & add-ons in Firefox
- tried using an incognito window in Firefox
- uninstalled & reinstalled the Dropbox Desktop App
- uninstalled & reinstalled the Firefox Desktop browser
Prior to 9/26, Firefox had been my default browser and the Dropbox Desktop App and website had worked as expected for the entire life of my PC. At the end of the day on 9/29 I did a system restore to 9/24 (before the Dropbox update), and everything worked perfectly before I shut down. When I turned my PC on the next morning, Dropbox auto-updated again and the issue returned.
I know this appears to be a Dropbox created issue, but if you have any ideas or suggestions, I would appreciate your help.
Thank you.