Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset Password and Lost Bookmark backup?

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Paul

more options

I just had to recovery my Windows installation and all of my apps were removed during the process. I reinstalled Firefox and then tried to login to my account (Sync) and I couldn't remember my password. I then reset my password and then tried to sync my bookmarks and everything was gone and nothing was restored....is there a archive of my bookmarks available somewhere I can restore them? Please help!

I just had to recovery my Windows installation and all of my apps were removed during the process. I reinstalled Firefox and then tried to login to my account (Sync) and I couldn't remember my password. I then reset my password and then tried to sync my bookmarks and everything was gone and nothing was restored....is there a archive of my bookmarks available somewhere I can restore them? Please help!

All Replies (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

By changing your password, you clear any data that was being synced between devices.