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Cannot delete auxiliary email adress

Firefox Chỉnh sửa chi tiết tài khoản
jbr replied 1 giờ trước
Rafał Macuk
Rafał Macuk

Hi Mozilla community!

I am having issues deleting old, obsolete auxiliary email address. It prompts me to confirm this with the verification code sent to my email address. However, the prompt does not accept the verification code and times out due to too many attempt after i tried inputting and confirming the code 5-6 times. Before the time out the prompt window does not show any sign of reaction to me inputting and confirming the code.

Does any one faced issue like this before? Do you know workarounds? Would there be a way to add second auxiliary email address or change this one instead of deleting?

Thanks in advance for all suggestions! Best, Rafal

Hi Mozilla community! I am having issues deleting old, obsolete auxiliary email address. It prompts me to confirm this with the verification code sent to my email address. However, the prompt does not accept the verification code and times out due to too many attempt after i tried inputting and confirming the code 5-6 times. Before the time out the prompt window does not show any sign of reaction to me inputting and confirming the code. Does any one faced issue like this before? Do you know workarounds? Would there be a way to add second auxiliary email address or change this one instead of deleting? Thanks in advance for all suggestions! Best, Rafal

Tất cả các câu trả lời (3)

Denys
Denys
  • Người xét duyệt
  • 10 cộng tác viên hàng đầu

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

PS As a moderator, I've removed the attached screenshot (which included your email) to protect your privacy.

Rafał Macuk
Rafał Macuk Người tạo câu hỏi

thanks for pointing me to more adequate channel. i have submitted the ticket there yet i am only receiving the advise to use the thrashcan icon to delete the aux email adress - which not working is exactly the problem i have.

Được chỉnh sửa bởi Rafał Macuk vào

jbr
jbr
  • 10 cộng tác viên hàng đầu

You need to tell the person in the ticket there — only the private support helpdesk has potentially access to your account details to help you out further.

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