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Đã giải quyết

Another user account is using my email as a secondary email.

WHIZZARD

Hello,

I currently am using my old email as my account [email address]. When I try to add in my current email [email address], I get an error message saying it is being used by another user.

If I try to log in with my current email, [email address] it says you must log in with the primary email.

How do I find out what the primary email is for the other account ? I suspect it was an old account used by me at some point in time.

In essence, what I would like to do is make my primary account my current email of [email address] and remove the [email address] all together.

At some point in time, I would like to delete the [email address] domain altogether since I own it.

Thanks for your help,

-- Donnie

Hello, I currently am using my old email as my account [email address]. When I try to add in my current email [email address], I get an error message saying it is being used by another user. If I try to log in with my current email, [email address] it says you must log in with the primary email. How do I find out what the primary email is for the other account ? I suspect it was an old account used by me at some point in time. In essence, what I would like to do is make my primary account my current email of [email address] and remove the [email address] all together. At some point in time, I would like to delete the [email address] domain altogether since I own it. Thanks for your help, -- Donnie

Được chỉnh sửa bởi Paul vào

Đọc câu trả lời này trong ngữ cảnh

Giải pháp được chọn

Hi Donnie

Apologies, that one has been removed now as well.

Tất cả các câu trả lời (5)

Before you get any answer from others, you can search your emails in [email address] to see that if you still have the confirmation email for your adding it as a secondary email. I think there is information for the account in that email.

Được chỉnh sửa bởi Paul vào

Thanks wxie, I did try that. I am not thinking this other account is recent :( I have been using the [email address] firefox account for quite a number of years. So I don't even remember setting up the [email address] account as a secondary :(

I appreciate the help though.

Được chỉnh sửa bởi Paul vào

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

I am going to remove the email addresses from this question for your privacy and security as this is an open forum.

Paul, Thank you so much I totally missed the one to one support. Honestly, I thought I was sending it there :) Thanks again for removing my address too. There was one email left, can you edit that one too ?

-- Donnie

Được chỉnh sửa bởi WHIZZARD vào

Giải pháp được chọn

Hi Donnie

Apologies, that one has been removed now as well.

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