I saw a device connected i don't recognise. I deleted the device, unfortunately I should of logged the device. How do i get details of the device
On my connected devices I had a device I didn't recognise and deleted it. I needed to capture details of the rogue device and unfortunately didn't record the details, in the shock of finding a device connected to my account. Is there anyway to see the history of what devices have been connected or where connected. It for an ongoing investigation of unauthorised access to my laptop.
Can anyone help
Giải pháp được chọn
Please get in touch with the Mozilla account help desk directly:
Submit a new ticket from this page so the support agent can assist you further.
Tất cả các câu trả lời (7)
Connected to what?
There was a device connected/linked that could access my Firefox browser I have three devices two laptops and my mobile. There was a fourth, I didn't recognise.
I deleted it from accessing my browser immediately. Now in hindsight I should of taken a screenshot and logged the device name. I wanted to know if there is a way to look at historic data of devices linked to my browser I can search. The only past log I found was: Account change authorisation request at 7.30 today.
I was hoping to see if the rogue device name was logged
So if you have synced devices I would hope there is some log there.
I suppose the next question is was it remotely connected via the sync, not via your local connection.
Account change authorisation request at 7.30 today.
That does sound questionable.
Yes, it was synced to my firefox account and I wasn't aware . I have looked at all the sections of settings and can't see any way to obtain log history.
No, it wasn't local but even if remote they could access browser history which was there intention
NO, that log of account change was me. It registered me deleting the synced device. That is the only historic data I could find once I deleted the device
Giải pháp được chọn
Please get in touch with the Mozilla account help desk directly:
Submit a new ticket from this page so the support agent can assist you further.
Just been searching found very little until
"I see duplicates in the Devices & apps list
It happens at times that two sessions on the same device are shown as two different devices. To be on the safer side, click on the Disconnect button to remove the device from the list. Please note it might be a breach of account security, thus judge accordingly."
Check this it may give a clue
Hi, no it isn't a duplicated device. I have that information for my two laptops. It is an unknown device. As stated I have two laptops which have the same name and the third device being my mobile.
I have taken action as to jbr reply and registered it with the help desk.
Thank you both for the insight.
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