Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm
Đã giải quyết

facebook not working after most recent FF update

jbr đã trả lời
LBSH

After the most recent FF update, I can no longer upload pictures from my laptop to FB. I cannot see replies to posts in the main feeds. I have to go to the individual post pages to see them. Upon trying to sign into FB I often now get a message that says the feature is not working, but I click on it again and am able to log in. The feeds are taking a long time to load - I can see 3-4 posts and then icons that show the rest of the feed is trying to load, I do not have AVG or the other thing (bitdefender maybe, or something like that) others have been having problems with, that was resolved in a recent 'FB not working' thread -- that was supposedly solved with a recent update. A few minutes ago my laptop shut down while I was on FB. I did all of the suggestions regarding clearing the cache, cookies, etc. when I first noticed the problem so there is still a big problem with FB. I did report my inability to upload pictures directly to FB but I don't have any replies from them. Unrelated, I am sure, but my bookmarks were gone again this morning, for like the 24th time and I had to do the profile folder fix to get them back. I did not cache or other cleaning before I shut my computer down last night. It last happened a few days ago, unrelated to the cache etc cleaning after I noticed the FB problem. I have Norton antivirus and FF is synced to my cell phone but I prefer using my laptop for all internet activity because the screen is obviously bigger. I do not want to use another browser because of security issues. Thank you.

After the most recent FF update, I can no longer upload pictures from my laptop to FB. I cannot see replies to posts in the main feeds. I have to go to the individual post pages to see them. Upon trying to sign into FB I often now get a message that says the feature is not working, but I click on it again and am able to log in. The feeds are taking a long time to load - I can see 3-4 posts and then icons that show the rest of the feed is trying to load, I do not have AVG or the other thing (bitdefender maybe, or something like that) others have been having problems with, that was resolved in a recent 'FB not working' thread -- that was supposedly solved with a recent update. A few minutes ago my laptop shut down while I was on FB. I did all of the suggestions regarding clearing the cache, cookies, etc. when I first noticed the problem so there is still a big problem with FB. I did report my inability to upload pictures directly to FB but I don't have any replies from them. Unrelated, I am sure, but my bookmarks were gone again this morning, for like the 24th time and I had to do the profile folder fix to get them back. I did not cache or other cleaning before I shut my computer down last night. It last happened a few days ago, unrelated to the cache etc cleaning after I noticed the FB problem. I have Norton antivirus and FF is synced to my cell phone but I prefer using my laptop for all internet activity because the screen is obviously bigger. I do not want to use another browser because of security issues. Thank you.

Tất cả các câu trả lời (3)

Giải pháp được chọn

Check if you can disable something like "Safe Web" browsing feature in your Norton 360 temporarily to test if anything changes.

If you log into FB in a new Private Window does it improve?

I disabled Norton safe web and I can now upload pictures to my FB page, and I can read replies/comments to posts in the feeds. I had no problem logging in to FB. I always use FF private windows.

How great is the risk to my computer while safe web is disabled?

This feature historically marked dubious pages and shady downloads — if that's still the way it functions, there's a similar feature built into Firefox directly:

so you should be already covered.

It would be better if that functionality of theirs didn't block the connections, but it's yet unknown why that happens — and whether they just need to ship a fresh version or fix something first. (I'll provide any updates here if there's anything related reported.)

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.