Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm
Đang mở

since the last update it is no longer heard on youtube

Dana Stasyk đã trả lời
florinc7

Hi, for some time now I've been having problems with Mozilla Firefox, nothing is heard in YouTube, I reinstalled it but still the same problem, in Google Chrome the sound works, what can I do? And this is from the latest update.

Hi, for some time now I've been having problems with Mozilla Firefox, nothing is heard in YouTube, I reinstalled it but still the same problem, in Google Chrome the sound works, what can I do? And this is from the latest update.

Tất cả các câu trả lời (1)

If the problem is only in Firefox and audio works correctly in other browsers such as Chrome, the issue is usually related to Firefox audio settings, extensions, hardware acceleration, or corrupted media settings after an update.

Please try the following steps:

1) Check Firefox Volume in the System Mixer. Sometimes Firefox becomes muted separately in the operating system. - Play a YouTube video in Firefox - Open the system volume mixer - Make sure Firefox is not muted and the volume is turned up

2) Test in Troubleshoot Mode - Open the Firefox menu - Go to Help → Troubleshoot Mode - Restart Firefox and test YouTube audio again

If sound works there, an extension or custom setting is causing the issue.

3) Disable Hardware Acceleration - Go to Settings → General - Scroll to Performance - Uncheck “Use recommended performance settings” - Uncheck “Use hardware acceleration when available” - Restart Firefox

4) Clear YouTube Site Data - Open YouTube - Click the padlock icon in the address bar - Select “Clear cookies and site data”

If the issue continues, please provide:

  • Your operating system and version
  • Firefox version
  • Whether all websites are affected or only YouTube
  • Whether the issue also occurs in a private window or Troubleshoot Mode
Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.