Works in Edge, but not in Firefox?
I have questions about websites I visit that don't seem to work in Firefox, but when I visit the same sites in Microsoft Edge, the sites work fine. Previously (one site, 6 months ago, the second, in the last month), I had no issues with either site. It makes me wonder whether some protocol or requirement has changed that has caused my recent experience. Both sites are secure sites (banking and bill-paying related), and when I first experienced it, I didn't give it much thought since it happened while using the Windows 7 machine. I am now using a newer Windows 11 machine.
My most recent visit to the municipal site (water-bill payment and statement download) resulted in the new tab displaying
HTTP Status 400 - Bad Request
Type Status Report
Message Please provide a ref.
Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing). Apache Tomcat/9.0.110
At the credit union site, I click a link that results in rotating arcs atop the webpage's background, and it neither times out nor displays the next screen (a link to a specific account). When I use the credit union's app on my smartphone, the next page displays as it should. (A message reply by the credit union showed a lack of understanding.)
Most of the Firefox settings are at its default settings, and the two sites are allowed to open pop-up tabs.
After 30+ years of using Firefox trouble-free, reverting to Edge is a step backward. (Every time I finish using Edge, I have to run my spyware program.)
Thanks Rapidman
Giải pháp được chọn
I found the answer to my question, incredibly, later that same day. "Bill Pay page on Genisys Credit Union website fails to load" is a three-year-old, archived post that had my answer. https://support.mozilla.org/en-US/questions/1407446 Thanks, forum
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Giải pháp được chọn
I found the answer to my question, incredibly, later that same day. "Bill Pay page on Genisys Credit Union website fails to load" is a three-year-old, archived post that had my answer. https://support.mozilla.org/en-US/questions/1407446 Thanks, forum
Well, all the compatibility and interoperability (very real and pressing) issues aside, this usually comes down to the fact it somehow breaks in the browser the affected folks use regularly, and have used in past for these sites. Then, switching to a different browser, that might be completely clean of any previous interactions with such sites, everything miraculously works. But chances are, it would work the same if the sites did not accumulate crud they claim to rely on, and then either can't read back, or no longer understand, or have saved incorrectly etc. — and are not made resilient enough to start anew in such situations.
So a different device with the same browser, or a new profile, or a private window would usually also prove successful, as that would leave behind all the previous site data that somehow now don't get accepted by the sites, even when it was them who stored all of that for later use. 🤷
That's why you see the "clean site data" item in all the troubleshooting steps, as that's the only way to start with a clean slate for such site, if it no longer understands its own, older data it has kept with you locally;)
[There are certainly more complex reasons than just this, but the most common fix is "the browser that gets used most frequently for that site will fare worse than a clean slate", hence why recommendations to start fresh.]
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