firefox not working with banking app
Hello to everyone.
I hope I'm able to describe my frustrating situation.
It has to do with online buying via Internet combined with a transaction confirmation over my Banking app. The problem occurs when I try to book or buy anything with the use of my banking Visa card. After I filled every field necessary and proceed the transaction, the process "secure by Visa" starts, where I have to commit, that I am the proper owner of the card. Concrete: I receive a message from my banking app where I have to confirm the transaction. After I confirmed it and the return to Firefox, the page reloads and everything I did before is gone... means: no buy, no booking was made... This can be repeated until the end of days without any success. The bank is not able to help me. According to them, everything work fine with any client.
One question for the start of the discussion... why is the page loading, why the page doesn't stay "stable" until I return from the banking app?
Thank you for your help.
Tất cả các câu trả lời (3)
Hi there,
Sorry to hear that the page doesn't work as expected. Here are some standard troubleshooting steps that may resolve your issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode.
- Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on WebCompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.
Looking forward to your update!
Hello Denys, thanks a lot for your tips and help.
Until now I didn't try to check the effects.
But in the meantime I realized, that chrome has the same problem/behaves the same way. Does that mean, that the problem lays behind or beyond the browser? Thanks for your opinion.
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