Hi The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: * [https://support.mozilla.org/questions/new/firefox-private-network-vpn/form Mozilla VPN] * [https://support.mozilla.org/questions/new/monitor/form Monitor] * [https://support.mozilla.org/questions/new/relay/form Firefox Relay] * [https://support.mozilla.org/questions/new/mdn-plus/form MDN Plus]

See also https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn