FF hangs and does not respond
I have a laptop (LT) & a desktop (DT) both Win10, 64 bit with newest FF 64 bit BUT LT crashes/non-responds instantly & need to use Edge but DT is fine. Why??
What FF troubleshooting reports can I compare from the 2 computers that will id the problem. I've used FF back to single digit versions but now using Edge on LT. Help please - I posted this same issue 3 weeks ago and have gotten no response.
I've refreshed but same prob. Same in Safe Mode. Just now renamed pref file to recreate it.
Tất cả các câu trả lời (2)
A freeze/nonresponsive sometimes means that the computers CPU is being overworked.
A crash should create a crash report that you need to send to the Mozilla servers.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support