Thunderbird Community Forum

Last night, after transferring several emails from my Inbox to another folder listed in the left sidebar, I later discovered that they were corrupted and looked like this:

Received: by 2002:a05:6830:c8b:b0:70f:5b16:394e with SMTP id bn11csp798892otb;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

X-Google-Smtp-Source: AGHT+IH2nbVZyZiCOmfmlo//5s738npdwGHURCCYVNOi/7sQnA0yXsht4BSfL7lfN+f3jqO7thY/ X-Received: by 2002:a05:620a:448a:b0:79f:1352:8318 with SMTP id af79cd13be357-7a8084a6ee2mr565344185a.4.1724955024593;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1724955024; cv=none;

       d=google.com; s=arc-20160816;
       b=ozvQYozIzSqSgd80kdPRZZAqiil5/r0UUIRHhVhxl1aNA/yURiQVbHcQL14i/XE4ml
        u9qo6fmx1mHONqenQ2PQWeFnjswDVjdpBcohjplhSP3GM17LSYZc01F3a13UkF27OyVb

Now, that is not happening. What did happen, and how can I get them back in their proper form?

Hi, After migrating email server, I am having problems synchronizing some IMAP accounts, but Thunderbird is unable to organize the emails and it corrupts the display. In Webmail it is normal and I have no problems accessing it. Coincidence or not, but the emails that are causing this problem are emails that have more than 80Gb. What I did to see if it would improve, was to divide the emails into folders by year, to reduce the size of the email occupancy, but it didn't work. At first, right when I implemented it, they asked to modify this configuration:

Edit → Preferences → Advanced → General → Configuration Editor. Follow the procedure: Locate a key called: mailnews.customDBHeaders Change it to: Received After that restart the application --> Right click on the folder and go to Properties --> Repair Folder

This worked for a few days, but then it started having problems and even repairing the folder, but it didn't help. What they told me was an issue with Thunderbird reading email data on their server, but the problem continued. They kind of "washed" their hands, since it's ok on their server and asked to test it on another email client. Has anyone experienced this problem? Attached is an image of what the email looks like, there are several with the data that I asked to repair, but empty. I've already updated to the latest version of Thunderbird, but it's still like this.

Dear community, I have recently updated my Thinkpad from kubuntu 22.04 to 24.04, which included an update of thunderbird to version 128.1.0esr (and a switch to a snap package).

However, when I type into the quick filter bar, (i) the whole thunderbird GUI freezes until the filter was applied to my several thousand emails, (ii) which also seems to take much longer than before. Before the update, the filter took maybe ~0.5 seconds or less, it now takes ~4 seconds. A lot for just a few thousand emails. Btw, the same happens if I empty the quick filter field. Just that it seems to take now even longer until it shows all of my emails.

I don't know if anyone can help. I feel more this could be something for a bug report?

Thanks a lot in advance, Matthias

The messages could not be moved or copied to folder 'Trash on jmor444@gmail.com' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.

The delete button in the middle right of the screen keeps changing from position every time I open and close the application. I have try the setting but I can not find any solution and is aggravating. Are you aware of this bug ?

Hi. When I select any of local folders and press the right mouse button on it and then select Compact, nothing happens (any message or pop up). When I choose Imap folder and then select compact, everything works fine even if there is no need of compacting such folder there is a message that 0KB where freed. I choose both online and offline work to check, but nothing helps. I remember that on older versions compacting worked fine, but now I don't know where is the problem.

Thanks for any suggestions.

Kia Ora Koutou from Aotearoa New Zealand.

After several hours of sheer frustration, including reading a significant number of posts I am still without result.

Thunderbird keeps asking for my my password for both my SMTP and IMAP settings despite all of these being correct.

I have checked with my domain and email provider (mail.1stdomains.co.nz) and they inform me that it appears to be a thunderbird settings.

Checking the thunderbird settings they are correct including passwords, however, the mail client just refuses to download the mail providing a dialogue box with "login to account "<PRIVACY>" failed. Enter new password, Cancel, Retry.

Is there some way to fix this error?

Outlook sent me an email on 3rd July stating "Update your sign-in technology before September 16th, 2024 to maintain email access."

As of today, 23rd July 2024, I am unable to access my Outlook email account through Thunderbird as it repeatedly asks me for a new password. Is there any way to resolve this and continue receiving my Outlook. com emails through Thunderbird?.

I do not want to access my emails through the Outlook app.

Version of Thunderbird I am using is 115.13.0 (64-bit), on an M1 Macbook Pro running Mac OS Sonoma 14.5.

Thanks for your assistance.

Paul Keegan.

Hy ! The version of TB y run is 128.1.0esr (32 bits) under Windows 10. I am a user since 2005. Under "disk space in "local folders", I have (translated) " never delete messages"

While seaching old messages, I just discovered that, although theses messages appear in the list of messages of local folders, there is a lot of theses local folders where, when I click on a message in the list, a window opens whith an empty content.

This does not occur the same way for all the folders : for example, in one of them, the messages dated 2005 do not open (they appear in an empty window), while messages dated 2006 and earlier open as usual. Other example, in another folder, containing messages dated 2008 to 2010, not any opens in another way than an empty window.

I have tried to ask my question in the mozilla forum the 15 th august, but no answer. That is why I try on this site. I have translated here the question I posted on the mozilla forum in French, my native langage, and I hope it will be understandable ...

==> Do you have an idea of why this happens and what I should do see again the content of these precious old messages ( my genealogy and others)

Best regards, GV, Cannes, France

I was sorry to see that the 128 Nebula release did not fix the longstanding problem that Thunderbird is very slow to load in Sonoma, and has been since the Sonoma release. This is with 128.0.1esr (64-bit) on an Apple M1 Mac Mini with Sonoma 14.6. I have the same problem on a 2018 Mac Book Pro running Sonoma with an Intel chip. The problem is NOT manifest on a 2013 Mac Book Pro running the last release of Big Sur. In all 3 cases the same email accounts are loaded, so it is some interaction with the OS. (I previously reported this for Tbird 115 under Sonoma, with no resolution.)

Specifically, when I start Tbird 128 on the Sonoma M1 the window comes up in about 2 seconds but contents are blank. The contents don't fill until about 30 seconds. This makes it painful to quickly hop into email to do something, so I am resorting to Apple Mail when in a hurry. If I do the same on my 2013 Big Sur machine, it's 2 seconds for the window to come up and 8 seconds for the content to fill. Upgrading from 115 to 128 did not change this on any of the machines.

None of the enhancements of recent releases are of sufficient value to compensate for this, so I wish the team would focus on ensuring speed on all platforms. Is there any clue what is going on?

This is really not a big deal, and this may not be the right place to ask or report, but...

When Thunderbird downloads messages from my three email accounts into the Unified Inbox, the total number of messages that show in the red dot in the taskbar is just the number of new messages in my primary email account. This means that as new ones come into other accounts they never register in the taskbar. Is this a bug, or do I have something set up incorrectly?

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

I have used Thunderbird as my email client for years. A while ago I noticed 'nstmp' folders that I did not create and that I can not get rid of. They are subfolders of the 'inbox' under 'Local Folders'. I tried deleting them in Thunderbird (right click, select delete) but that just gets the 'processing' circle of death. I tried deleting them from the program files for Thunderbird. No luck.

Any other suggestions? They do not affect the program but they annoy me and the number slowly grows. I just got a new computer and thought I would try to fix the problem one more time.

At least on Linux, all versions of Thunderbird with Supernova UI are unusable for emails which requires a hardware key to login. The "insert key / input PIN" never shows up in those versions. The bug presents on flatpak distributions and latest daily version (130) as well. The latest stable version that's working with hardware keys is 102, but it has some serious performance issues with large amount of calendar entries.

For the past week or two, TB only downloads 3 or 4 (never more than 4) messages at a time from my Gmail. Now, instead of just starting TB and it downloading all new messages, I have to click Get Messages multiple times to retrieve everything. I have seen similar questions here and the answers have all been variations of blaming the user. So: a) I have not changed any settings. b) It used to download all available messages, whether when TB started up or when I clicked Get Messages. c) Just now on starting TB, it took 6 clicks to retrieve 20 message. They are all text, no attachments, so the total size would be in KB, not MB. d) Using Speedtest, my connection speed is over 300 MB/second so it isn't a connection speed limit on my side. And I doubt it is a speed limitation on Gmail's side.

With all of that in mind, I would appreciate any suggestions of what could be causing the problem and what the fix might be.