Thunderbird Community Forum

This is an odd one, and an hour of googling now has turned up nothing except one person on Reddit from 6 months ago with the same issue.

When I open a messasge with an attachment, either in a new window or tab, and at the bottom of the window I click the arrow to expand the list of attachments included with the email message, if I click to select one of those attachments, I would expect that pressing the spacebar would launch a Quick Look to preview the file.

I am moving over to Thunderbird from Postbox (which I should have done long ago, frankly). Postbox is Thunderbird based, and I had no problem with the quick view of attachments in Postbox. I assume there's a configuration setting or something I'm missing that's not allowing me to use quick look to preview attachments. Or, is this by design (or rather, lack thereof)?

Running Thunderbird 128.3.3esr (64-bit) on MacOS Monterey.

Thanks for any input you may have.

I have been having problems with Thunderbird ever since I updated from Windows 7 to Widows 10 about 6 weeks ago. But these problems have become overwhelming recently. I have latest version of Thunderbird 128.3.2esr (64 bit). An unusual aspect of my setup is that I do not keep my Thunderbird profile on my C Drive but on another drive. I need to keep many of my emails so I have a large Archives with the emails kept by each year. I also have a large number of emails in Local folders from a previous email software I was using. Over the last few days I deleted a large number of emails from these Archive files to try to reduce the size of them. I also deleted a lot of emails from my current Inbox (as well as moving emails from there to Archives). But my Thunderbird has started to play up in ways I cannot understand: 1. Thunderbird has created about 10 new folders with names like Inbox-1, Inbox-2, Inbox.msf-1.compact-backup, etc. There is even a folder called Trash-1 2. Inbox-3 has one message in it which is one line of garbage - but the size of the folder is reported as 3.8GB! Inbox.msf-1.compact-backup has 1 message in it which is full of garbage and is reported as 6.1MB 3. My Deleted box got large in the process of doing the above. So I have emptied it several times. But the size of the Deleted box keep growing and has now reached 102 GB! I have compacted the Deleted Box and it does nothing. 4. Multiple copies of some of my emails are turning up in my Inbox - some as many as 6 or 7 copies. As a result the size of my Inbox keeps growing. I tried using a Thunderbird Extension that removes duplicates but, although it correctly identified all the duplicates, it stopped functioning when I clicked OK to remove the duplicates. 5. Needless to say that Thunderbird also at times excruciatingly slow and frequently freezes (with "(Not responding) showing on the Thunderbird window. 6. At one stage there were 1000s of message which were dated 1/1/1970 and were blank. I think I have deleted most of those. Using Windows Task Manager, I can see that CPU and Memory usage are always blow 50%. The Disk that the Thunderbird profile is on is sometimes at 100% and sometimes at a low %. But this does not seem to correlate with what I am actually doing. For example right now as I am typing this message, it is showing 100% active time and disk transfer rate of 450kb/sec but I am not doing anything with Thunderbird and the Thunderbird Activity Manager is showing no activity. But another time I could be trying to delete or move emails and it shows a low % of active time on that disk. I have looked through this support site and tried the following suggestion: I have put the Thunderbird profile in the exceptions section of my Antivirus software I have deleted global-messages-db.sqlite and allowed Thunderbird to rebuild indexes I have disabled all extensions as well as the extension I mention above for removing duplicates. I tried opening Thunderbird in Troubleshoot Mode and Windows in Safe Mode. Thunderbird operated more quickly but the problems did not resolve. Bewildering? I have been using Thunderbird for 10 years but after 6 weeks or so of problems and many frustrating hours, I am looking around for alternative email software but I don't want to go to Outlook. Does anyone have any suggestions for email software that can deal with large Archives?

Hello!

A very important email folder in my Thunderbird just vanished. I didn't touch anything! My email was downloading very slowly and so I closed the entire Thunderbird application. When I re-opened it, the folder was gone. Everything else is there as before - all other folders, my inbox etc.

I have no idea what happened or where the folder went. I can't find anything online that addresses the problem or how to solve it. I'm very much a tech novice. I need a solution that a 5 year old could navigate lol

This is happening on my laptop, Windows operating system. I don't have any email managers on my phone.

S.O.S. Cara

I am on 115.13.0 (32-bit) yes, and oddly it says updates disabled by system admin (that's me). I have no idea how to change that. No way I took steps to disable thunderbird updates. I found only one thread on how to reenable but it was very vague and the OP did not arrive at a perfect fix.

I opened the programme this morning, and 3 emails from corporate type contacts showed the same istock picture, nothing else. Even closing and reopening the programme did not fix it? bcu bank, anne rollo golf and beamerfilms.

Hi. I'm sending this on behalf of someone. She is running the latest Thunderbird for Windows [I checked] on Windows 11. All emails show up correctly when she sees the Emails in her inbox. But when she opens up some messages [no commonality between them], she gets the gibberish as in the attachment. Odd that every message with the issue has the same file name mentioned [IMG_5409.JPG]. If she gets an Email she is fine. She gets another Email and she gets the attached message. Later she could get another Email from the individual and she's fine again. Thoughts? Ed

The text size of all my menus is so small I have to squint to read them. Surely there is a way to make that text larger?

I found a post where it said to go into General and then way down to the bottom and click on that Config box. I did that but what was supposed to be there as stated in that post was not there so I didn't go any further with that.

I've got to do something to make it larger. Please help if you can.

Thumderbird is great in being able to support multiple email addresses and accounts.

Wanted to ask, is it possible to migrate other email account mailboxes into the multiple account in Thunderbird?

Example: I have an existing email account in Eudora for “Mark” and several mailboxes. Also have a an account “Management Online” and mailboxes there. (Both in Eudora)

When setting up the individual multiple accounts in Thunderbird, can I import or migrate the mailboxes into each of the Thunderbird “Mark” and “Management Online” accounts in Thunderbird?

How to do so?

Thank you.

I have 2 email accounts. On my windows10 Laptop both accounts work OK. On my Windows11 Laptop my emails for account #1 go to both accounts. Emails to account #2 do not come in to either account. I have tried several times deleting account #2 and adding back but to no avail. I also am unable to send from account #2. All settings look good on both accounts.

Tom Romstadt t.romstadt@att.net

Several weeks ago when I opened up Thunderbird, a Message would appear on the top of the page that no messages were found. I had to open and close the program several times and could then see my inbox, I discovered that all the messages in my Inbox over about a month old were blank when I opened them up--just a white page with nothing on it. A few days later, it corrected itself. Now it has happened again. I have made no changes to my account, software, computer, etc. that I am aware of. Suggestions? Thank you! I am an elder and not particularly tech savvy.

I cannot send from my default e-mail account. I get error message: Sending of the message failed. Connection to outgoing server ( SMTP ) smtp.broadband.rogers.com was lost in middle of transaction. What is wrong?

Hi all, After receiving emails I select a group and hit delete. The emails turn grey but dont delete . I have to pick them one by one a second time in order for them to delete. This has just started in the last few days. Is there a setting I'm missing? I just want the emails to all delete the first time I hit the delete button. Any help appreciated Dan

I have three gmail accounts.

I had a fourth, but started getting Google popup asking for password, but on 2nd screen to fill in password, prompt that it is corrupt / cannot fix (see screenshot)

Now, I deleted that gmail account completely - there are no stray references to it (no identities, no outgoing SMTP server... never used calendar or any google add-ons; never have synchronized with anything re: Google)

Note: The account deleted is not in use - former business and has not been used for 5 years.

Still getting that Google popup.

Sometimes new emails load with "from" fields and subjects intact but with empty message fields. The entire download of multiple emails will either load normally or all messages will be blank.

this is an intermittent problem. I haven't been able to detect what causes it to happen.

How can I correct this?

Nancy

Hi Thunderbird Support Team,

I recently installed the latest version of Thunderbird in a Hyper-V virtual machine and encountered the following message: " Approval required Mozilla Thunderbird This app requires your admin's approval to: Read and write access to mailboxes via IMAP. Read and write access to mailboxes via POP.

Allows the app to have the same access to mailboxes as the signed-in user via POP protocol.

This is a permission requested to access your data in xx Send emails from mailboxes using SMTP AUTH. Maintain access to data you have given it access to View users' basic profile"

This was functioning with the previous version of Thunderbird, but now my IT team requires additional information about what the app is trying to do with our Office 365 environment. The approval process is crucial because some apps may introduce security risks or seek extensive access to our Office 365 resources.

Could you please provide more detailed information on the permissions requested and the specific changes in this version compared to previous versions? This will help in getting the necessary approval from our IT team.

Thank you for your assistance.

Best regards, Jenny

I am having trouble connecting to Earthlink.net to download my email. I can send out email but not receive them. Apparently, the imap is missing for some reason. Thanks

All email disappeared from folder after trying to repair folder. TB has been extremely dysfunctional to the point where I haven't been able to use it at all. I have been trying to diagnose the problem and following steps here https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems as previously suggested. I tried repairing and all mail has now disappeared, further compounding the dysfunctional behaviour of TB and the daunting task to try and get TB fixed. Help/advice much appreciated.

128.3.3esr (64-bit)

For several months, I have not been able to create, delete, or rename local folders. I am running 128.3.2esr (64-bit). How can I resolve this? Here is a capture of the error console for a single attempt to rename a local folder: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   <anonymous> chrome://messenger/content/about3Pane.js:6408
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   getEnabledControllerForCommand chrome://messenger/content/globalOverlay.js:49
   goUpdateCommand chrome://messenger/content/globalOverlay.js:79
   goUpdateGlobalEditMenuItems chrome://communicator/content/utilityOverlay.js:28
   <anonymous> chrome://global/content/editMenuOverlay.js:66
   _onClick chrome://messenger/content/tree-listbox-mixin.mjs:193
   handleEvent chrome://messenger/content/tree-listbox-mixin.mjs:156

FolderUtils.sys.mjs:367 An error occurred updating the cmd_delete command: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FolderUtils.sys.mjs :: canRenameDeleteJunkMail :: line 367" data: no] globalOverlay.js:81:13 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   <anonymous> chrome://messenger/content/about3Pane.js:6408
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   getEnabledControllerForCommand chrome://messenger/content/globalOverlay.js:49
   goUpdateCommand chrome://messenger/content/globalOverlay.js:79
   goUpdateGlobalEditMenuItems chrome://communicator/content/utilityOverlay.js:28
   <anonymous> chrome://global/content/editMenuOverlay.js:66
   _onClick chrome://messenger/content/tree-listbox-mixin.mjs:193
   handleEvent chrome://messenger/content/tree-listbox-mixin.mjs:156

FolderUtils.sys.mjs:367 An error occurred updating the cmd_delete command: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FolderUtils.sys.mjs :: canRenameDeleteJunkMail :: line 367" data: no] globalOverlay.js:81:13 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6340
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   updatePopupCommandStates chrome://messenger/content/about3Pane.js:541
   updatePopupForSingleSelection chrome://messenger/content/about3Pane.js:567
   onPopupShowing chrome://messenger/content/about3Pane.js:531
   handleEvent chrome://messenger/content/about3Pane.js:320
   _onContextMenu chrome://messenger/content/about3Pane.js:2921
   handleEvent chrome://messenger/content/about3Pane.js:1733

FolderUtils.sys.mjs:367 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   doCommand chrome://messenger/content/mailCommon.js:704
   triggerCommand chrome://messenger/content/about3Pane.js:865
   onCommand chrome://messenger/content/about3Pane.js:849
   handleEvent chrome://messenger/content/about3Pane.js:326

FolderUtils.sys.mjs:367 NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess'