Thunderbird Support Forum

I have no usable Menu options at the top of the Thunderbird email screen. I hit a wrong key yesterday and things such as Write, Reply, Print, Send, Delete, Junk, etc. have disappeared. I read some possible things to help but I do not have III on the upper right of my screen and pressing Alt when opening Thunderbird also does not work. HELP!

I'm trying to set up a new Profile of TB (using 102.10.0). The Help ( https://support.mozilla.org/en-US/kb/thunderbird-and-gmail ) suggests setting Copies & Folders > Message Archives to Other > All Mail on [Gmail server].

This is what I have in other Profiles with different Gmail accounts, but in the new Profile, neither Gmail account defaulted to this setting (went instead to "Archives" folder on > [Gmail server]), AND the pulldown under Other does not list All Mail under [Gmail server] > Gmail.

(These two Gmail accounts are newly imported from Outlook 2010, in case that could be a factor.)

Under Synchronization & Storage, I have Message Synchronizing checked, and under Advanced, all folders for both accounts are checked, but All Mail does not appear here either.

Browser instance of these Gmail accounts shows an All Mail folder (populated) in each account.

(I also have a non-Gmail account in this profile; not all folders are selected to synch/display for this account. Changing this makes no difference in the All Mail issue.)

What setting(s) could be wrong that All Mail doesn't appear? I've searched Settings in both TB and Gmail, and Help in both, but the answer is evading me!

TB 102.10.0, Outlook 2010: Imported mail message (local) folders: At least one folder is incorrectly indexed (dozens of similar messages are all indexed as same subject line and same time and date). How do I either re-index or re-import? (Incomplete check of folders show same number of messages in Outlook and TB in all I checked.)

Accounts are all IMAP, and of course online messages are okay.

TBird v102.12.0, 32bit, WIn7Ent.

Just started this morning, I'm getting the following error on one POP3 account:

The stat command did not succeed error getting message number and sizes mail server outlook.office.365.com responded server unavailable 21

This is happening only in TBird--I can get that account's email via my iPhone's built in email app--and it is happening on multiple PCs that are similarly configured.

I have multiple accounts set up on office365 (via GoDaddy). Others are working fine with the same settings.

What I have done so far, with no joy:

I have successfully logged into Office365 directly

I have regressed to an earlier version of TBird.

I have deleted and recreated the problem account (which required resetting the password). The deletion/recreation succeeded, but email will still not download for that account.

I prefer not to use IMAP.

I use thunderbird via IMAP to gmail. For the routine folders, INBOX, SPAM, etc they are visible both. I also have a number of old folders visible in thunderbird that don't show in gmail. These older folder are imap from gmail just like the routine folders. How do I get gmail to display them. There are quite a few, some at a top level in thunderbird, some one level down in thunderbird.

The message I get is: "The STAT command did not succeed. Error getting message number and sizes. Mail server outlook.office365.com responded: Server Unavailable. 21" Repeated trying got me 5 more messages and the announcement that I have 155 more - but they are not downloaded

Hello,

I have read the relevant support articles, nevertheless when I try to move Thunderbird from my Mac to my PC, it seems to work, but when I restart Thunderbird on my PC, the profile folder gets smaller (from 49 GB to 33GB) and I can only see the Inbox folders for each migrated account, which are empty anyway. I am using Thunderbird 91.8.1 on both my Mac and my PC. If anyone has encountered this situation and found a fix, please let me know.

Best regards.

I have a problem with outlook.office365.com (see attached). Please help to know what is going on and whether I can repair.

I sent an e-mail before, but I didn't realise that nobody can respond as my e-mail address is unreachable. The following address still works: dezeeuw.gerard@gmail.com

I have been using the TBsync add-on for quite some time without any problems but when I finally allowed TB to upgrade to Ver 102 that came to an end.

After doing some fiddling around (i.e., disable/enable syncing) the calendar appears to have resumed syncing properly.

I have done a bit of research but I'm afraid this turns out to be a fairly complex issue. For example, this article, seems to imply that TBsync is no longer needed to sync contacts but also suggests that it has converted to using built-in TB CardDAV capability which implies that it should continue to work.

Also, TBsync includes syncing of Categories which can serve is an alternative to eMail (Distribution) Lists which apparently are never synced.

At this point it would be helpful if I could find some documentation that elaborates a bit on how syncing without TBsync would work. This should especially include what servers it is known to work with.

TB 102.12.0 Win10 22H2 19045.2965

I have two accounts that doesn't use the account password on startup. On the 10 min interval checks it no longer asks for the password, just gets any messages. All of the accounts are pop3.

I deleted them in password manager thinking it would re-save them when entered - it doesn't. There is no checkbox to check to save the password.

Passwords for other accounts work fine.

How can this be resolved?

Thanks Dennis

I'm still able to access my email, which is hosted by Microsoft, using their online Outlook portal. But as of yesterday I'm getting this error message when I try to connect from TB: "The STAT command did not succeed. Error getting message number and sizes. Mail server outlook.office365.com responded: Server Unavailable." A MS tech says the server *is* available and that the problem is that they've phased out IMAP and POP (my account is set up as the latter) and all local clients must now be configured as Exchange Online.

Does this sound like a plausible explanation for why I suddenly can't connect? FWIW, the link he sent me doesn't say IMAP and POP are deprecated. It dealt only with authentication. (Last year Microsoft started requiring OAuth2 instead of Basic Authentication and I changed my server settings accordingly.)

If he's right, what are my options? Is it possible to switch server type on TB to Exchange Online? How? And if I did so, what would happen in terms of archiving my messages after they're downloaded and being able to specify how long they're kept on the server?

FWIW, I tried deleting my password, restarting, and reentering PW when asked as well as trying other security settings. Also, I have TB on two computers (both running Windows 10), and the same problem now shows up on both. One of them was just updated to v. 102.12.0, while the other still has the previous version.

Thanks for any help you may be able to offer.

EDITED TO ADD: A second MS tech contradicted the first one and said IMAP and POP protocols are still fine to use. That's a relief, but it also leaves me wondering whether there's anything I should do other than wait and hope the problem is on the server side and will eventually be resolved.

When I click on theThunderbird icon to check my email, it says “Enter your password for ricc (the first part of my email) on imap shaw.ca” but don;t know what it is. I phoned my ISP, but they just said contact Thunderbird. So can you please help?

I've used the Thunderbird calendar for appointments for years and today had my first issue when I tried to set an end date for a recurring appointment. Once I edited the appointment (all occurrences) all appointments in my calendar were covered by a colored grid and were unreadable. Fortunately I had backed up the calendar a couple of days ago so I was able to restore the calendar by restoring the calendar data file from my backup. I attempted to set an end date for the appointment again but the calendar became corrupted once again. I am attaching a screenshot of what the calendar looked like after trying to set an end date for an appointment. I assume this is a recently introduced bug in the program, if not is there another workaround besides retrieving a backup for the calendar data file?

'could not install eule_fur_exchange-1.2-tb.xpi because it has not been verified'

I am trying to get that add-on on my new laptop and have not found a way of verifying the softwre. I have it on my PC as an exchange to Microsoft 365, which I dislike intensely as a mailserver. Please help me.

With thanks, Ulrike

I cannot complete the integration of my working Gmail account with an established Thunderbird (V.102 in Win10 on PC). It may to be a problem in setup?

My Tbird works with an IMAP waitrose.com (inherited) address supported by my plus.net provider - who is closing all email provision on 30 June. I am assuming once Gmail is operable, I will ensure that everything is backed-up then convert waitrose.com to POP until it is withdrawn (unilaterally), leaving my existing folder-set as history - unless you have any comment on this approach?.

Not having found a sufficiently clear step-solution to adding Gmail, despite searches on Mozzilla Support and a most explanitory report on 'Recovery & Management - How To Import or Export Gmail Email To Thunderbird - https://www.recoveryandmanagement.com/export-gmail-email-to-thunderbird/ - I would like to ask if you might recognise and solve the following for me:

I have progresed to Account Settings - Account Actions - Add Email Account - and entered my Gmail username + addtess@gmail.com (I also tried phone number) + password. Which (after selecting 'Done') failed with the message "Unable to log in at server. Probably wrong configuration, user name or password". I can confirm my 'Name' and/or 'Phone', by successfully opening Gmail (which is also on my desktop).

The Configurations selected are: IMAP, Incoming - IMAP - SSL/TLS - imap.gmail and Outgoing - SMTP - SSL/TLS - smtp.gmail.com, Username - 'name'@gmail.com. There is also a 'Configue manually' option available. I kept a couple of screen-shots recording progress should they be helpful.

Thanks for your time on this.

Re: Thunderbird - Proton Mail - eset - problem: “Cannot connect to Server 127.0.0.1. The connection was refused”

I found a workaround in eset via Setup - Internet Protection – Email Client Protection – Antispam Protection – Edit – User’s Address List – Add – joegabriele@proton.me – click Exception – Ok

This allows me to receive email on my PC. However, when I try to send an email, I get this error message:

“Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: * OK [CAPABILITY ID IDLE IMAP4rev1 MOVE STARTTLS UIDPLUS UNSELECT] Proton Mail Bridge 03.02.00 - gluon session ID 3.”

Can anyone help?

Hi, I am unable to send any email messages to gmail addresses. This is the message I get every time  :

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** achardbeaven@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

I get this for every gmail address I send to. I think I can send to these addresses using my own gmail account, but I need to be able to use Thunderbird.

Please help

Thanks

I have TBird v102.12.0 64-bit on my Windows 10 Pro 64-bit desktop PC, and I am aiming to decommission this device as its traditional hard disk is struggling with performance on Windows. I have set up Tbird (also v102.12.0) on an HP laptop with Windows 10 Pro 64-bit and an SDD system disk, which predictably performs much better. I have all the email accounts I need installed and running well there, but to complete the migration, I really need to transfer the TBird address book amassed over years on the desktop to the laptop. I have tried copying over the active profile on the desktop TBird installation, moving aside the current profiles for the laptop installation (with TBird shutdown), and copying the desktop profile in their place, then restarting TBird, but that didn't provide a populated address book as I'd hoped. Can anyone help me with that? All I want to achieve is to transfer the old TBird address book into the new TBird installation. Can that be done without affecting the new email accounts on the laptop installation? Many thanks ... Sam

I have a BT Business email account, btconnect.com which today stopped working. I contacted BT who said that Microsoft no longer support Pop email and the only way is to access via Outlook365 and I can no longer use a 3rd party mail client. I managed to set up a gmail account in Thunderbird and forwarded my BT email to that account, however every few seconds I get a warning to say bt password is incorrect so I deleted the bt account from Thunderbird, Along with all my important emails and folders. How can I recover these ? I have found Files & Folders in Profiles, but how do I get these back into Thunderbird ?