Local Folders structure not sorted in order

As the image attachment shows, the 2024 Local Folders item has a different icon and is not in order with the other years. I'm running 147.0.1 on a Windows 11 system. Sel… (read more)

As the image attachment shows, the 2024 Local Folders item has a different icon and is not in order with the other years. I'm running 147.0.1 on a Windows 11 system. Selecting Reset Folder Order had no effect. Is there a way to better integrate the 2024 local folder with the other years?

Asked by ronks1 5 minutes ago

I am trying to "import" an old thunderbird profile into my new profile in order to merge old e-mails. The "Import" function does not word.

bold textI recently had my computer get stuck in the "automatic repair" loop making it impossible to boot up. I restored a several months old back up onto a different har… (read more)

bold textI recently had my computer get stuck in the "automatic repair" loop making it impossible to boot up. I restored a several months old back up onto a different hard drive. I can boot on the new hard drive, but Thunderbird is missing several months of e-mails. I have tried importing from the old hard disk, but IT DOES NOT WORK. Alll it does is create a new "Local Folders" with nothing in it. I have tried exporting the old profile to a zip file, but it is 14 GB, more than Thunderbird can handle. How can I import the old e-mails into the working version of Thunderbird on the new hard drive. Please, do not say "use the import function" as i have already found it does not work.

Asked by texiii 1 day ago

Last reply by Ed 28 minutes ago

Thunderbird stopped transferring emails from webmail provider (after 40 or so years) on Feb 5, 2026

I now have 2 accounts in Thunderbird: Local (which has years of folders, but stopped receiving email from my Web mail provider) and my webmail Provider that does not down… (read more)

I now have 2 accounts in Thunderbird: Local (which has years of folders, but stopped receiving email from my Web mail provider) and my webmail Provider that does not download it from the provider. He claimed it is more modern and safer to synchronize across all devices and keep stuff on the web Mail application. I prefer to keep all my folders and emails on my local computer. Should I use POP? iMAP? to do that? Thanks for your assistance?'

Asked by crawleyj 1 day ago

Last reply by crawleyj 1 hour ago

Junk Mail Controls do not work with unified folders?

Is the feature supposed to behave this way? I find this rather tedious. Am I missing something here? Current behavior: My installation does not seem to automatically ex… (read more)

Is the feature supposed to behave this way? I find this rather tedious. Am I missing something here?

Current behavior:

My installation does not seem to automatically execute spam filtering for unified folders or saved searches. As soon as I manually select one of the included folders within - e.g. an individual mail acccount's inbox - the algorithm triggers and everything works as expected, but only for the one folder I clicked. This leaves me with having to click through all my mail accounts manually to make use of the adaptive junk mail controls function.

Expected behavior:

Selecting a unified folder triggers junk mail controls for all the included folders and moves messages to the respective junk folders automatically.

Asked by chap 15 hours ago

Last reply by chap 3 hours ago

TB keeps restoring deleted emails

After deleting a large number of historical emails, including emptying the Deleted items folder, and emptying the Archive folder, Thunderbird restores a large number - bu… (read more)

After deleting a large number of historical emails, including emptying the Deleted items folder, and emptying the Archive folder, Thunderbird restores a large number - but not all - previously deleted emails. Oddly the emails that are restored to the inbox are only ones from 2022. I have gone through and deleted them multiple times but they keep coming back. Any suggestions? Thanks, Simon.

Asked by Badger57 22 hours ago

Last reply by Lin 3 hours ago

Kopieren meiner Filter-Einstellungen von "Lokale Ordner" zum IMAP-Konto

Hallo, ich habe meine E-Mail-Konten in Thunderbird umgestellt von POP zu IMAP. Meine Filter-Einstellungen waren bisher gültig für "Lokale Ordner" (die Filter musste ich m… (read more)

Hallo, ich habe meine E-Mail-Konten in Thunderbird umgestellt von POP zu IMAP. Meine Filter-Einstellungen waren bisher gültig für "Lokale Ordner" (die Filter musste ich manuell starten) Wie kann ich die Filter-Einstellungen auf den Posteingang meiner IMAP-Konten kopieren/migrieren? Danke, und Grüße aus Berlin

Asked by minsk132 1 day ago

Last reply by minsk132 5 hours ago

  • Solved

I am a new customer and gmail sync is not going well.

Sync with my gmail account is over a day now and still a long way to go. grabs 20 or so emails at a time and then just sits there. All my folders are gone as well. The… (read more)

Sync with my gmail account is over a day now and still a long way to go. grabs 20 or so emails at a time and then just sits there. All my folders are gone as well. They are there in gmail but not TB.

Asked by mikerauh58 7 hours ago

Answered by mikerauh58 5 hours ago

From box shows my address

My address appears in From field when mail comes from someone else. Error message at the bottom says, "A unique identity matching the From Address was not found. The mess… (read more)

My address appears in From field when mail comes from someone else. Error message at the bottom says, "A unique identity matching the From Address was not found. The message will be sent using the current From field"

Asked by aschold 9 hours ago

Last reply by david 5 hours ago

Error User is authenticated but but not connected, Command error 12

I have added a new outlook email account to thunderbird. I have checked and have the most recent update 147.0.1.(64 bit). It added the email, I can test connection to se… (read more)

I have added a new outlook email account to thunderbird. I have checked and have the most recent update 147.0.1.(64 bit). It added the email, I can test connection to server and passes. When I try to get or send email I get either authenticated but not conected OR Command 12 error. I have IMap setting turned on in outlook and added thunderbird as an app.

Asked by craigblarsen 6 hours ago

  • Solved

Account no longer shows up in folder pane

Running Thunderbird 140.6.0esr in Windows 11. This afternoon I found that one of my three accounts no longer shows up in the folder pane, though it still appears normall… (read more)

Running Thunderbird 140.6.0esr in Windows 11. This afternoon I found that one of my three accounts no longer shows up in the folder pane, though it still appears normally in the account settings tab. I can still send mail from it, but can't receive any. The other two accounts appear in the folder pane as usual and can send and receive normally.

Any help getting the account back into the folder pane would be appreciated. -- tralfaz

Asked by tralfaz 1 day ago

Answered by david 14 hours ago

I have just installed Norton 360 and followed their steps to become compatible with Thunderbird but still cannot receive emails

I have just installed Norton 360 but am not able to receive emails. I followed all the steps as outlined in the Norton help site as much as possible and Thunderbird tells… (read more)

I have just installed Norton 360 but am not able to receive emails. I followed all the steps as outlined in the Norton help site as much as possible and Thunderbird tells me that wscert.der is installed. However it was all to no avail. When doing so I did not see the screen asking me to trust this CA to identify web sites but every other step seemed OK.

Asked by janlarkin2 14 hours ago

Last reply by david 6 hours ago

I would like to change my main e mail from [email1] @manx.net to new one [email2] @gmail.com

I would like to change my main e mail from [email1] @manx.net to new one [email2] @gmail.com, also so some icons have changed to lilac and I cannot open those can you pl… (read more)

I would like to change my main e mail from [email1] @manx.net to new one [email2] @gmail.com, also so some icons have changed to lilac and I cannot open those can you please help .captions attached

          Thankyou John

Asked by Johnwq 13 hours ago

Last reply by david 13 hours ago

Email which contains images and graphics no longer display those items.

Email messages which contains items other than plain text used to cause a button to be displayed that told me there were items other than plain text in the message and as… (read more)

Email messages which contains items other than plain text used to cause a button to be displayed that told me there were items other than plain text in the message and asked if I wanted to display them. Suddenly, that option no longer appears on individual messages. I don't know of anything I did to disable that function.

Asked by our.public.addy 2 days ago

Last reply by Toad-Hall 9 hours ago

Cannot connect to Ourlook365 mailbox

Looking carefully at your documented instructions I have every setting correct except in the outgoing SMTP server I can select connection security to STARTTLS but i do no… (read more)

Looking carefully at your documented instructions I have every setting correct except in the outgoing SMTP server I can select connection security to STARTTLS but i do not have the option available for OAuth2 in the drop down list for Authentication?? What do I do as I have updated Thunderbird to the most recent available for my 32 bit version of Linux which is 68.10.0 which it appears cannot connect to my Hotmail mail service. I do have OAuth2 available on server settings strangely enough but not in outgoing SMTP server settings.

Asked by Anthony Rooney 11 hours ago

Last reply by christ1 10 hours ago

  • Solved

Sudden (Feb 8) endless cycle of Yahoo login messages within Thunderbird and inability to send or receive message

Starting Feb 8, 2026 my yahoo accounts no longer work in Thunderbird. I have accessed these for over a dozen years using Thunderbird. In addition, when I open Thunderbird… (read more)

Starting Feb 8, 2026 my yahoo accounts no longer work in Thunderbird. I have accessed these for over a dozen years using Thunderbird. In addition, when I open Thunderbird at all I end up getting endless loops of yahoo login messages. The mechanisms in the messages do not work at all. I have received no Yahoo mail since that date. To troubleshoot the issue I tried logging into the accounts directly through Yahoo. Broken, with no access at all to any help resource from Yahoo. Although Yahoo seems to be keeping mum on the problems, there is spotty information online that Yahoo servers were breached a few days ago. One report claimed that user data for about a billion accounts was compromised. I suppose that may explain why my accounts no longer work anywhere- neither from Yahoo itself nor within Thunderbird. Is there a way to disable the incapacitating yahoo popups pending any larger solution to this?

Asked by agora3 4 days ago

Answered by agora3 2 days ago

UNABLE TO SEND EMAILS FROM FREE-ONLINE (PLUSNET SERVER)

1. Was able to receive emails sent to my address xxxxxx@xxxxxxx.free-online.co.uk, but unable to SEND my replies. Was getting this notification: 'Send message error. Send… (read more)

1. Was able to receive emails sent to my address xxxxxx@xxxxxxx.free-online.co.uk, but unable to SEND my replies. Was getting this notification: 'Send message error. Sending of message failed. An error occurred while sending mail. The mail server responded: Unknown sender. Please verify that your email address is correct in your account settings and try again, OK' (see attached). 2. Checked all settings, all correct as used to be before the problem started. 3. At some stage, I tried changing the password in Settings > Privacy & Security > Passwords > Saved passwords > Saved logins to see if that helped. It didn't. 4. I removed the free-online Server from the Saved logins (Provider: smtp://relay.free-online.net, User: xxxxxxx) with the intention of restoring it with a new password - but found I couldn't restore the free-online server. So I decided the best thing to do was to restore the password as it was before and to ask for help here. >>> That line has now been restored.

NB1. Free-online is a sub section of Plusnet. NB2. Last year I received an email from Greenby saying something about maybe taking over from Plusnet and that I would be notified if and when I had to do anything. I have not received any such instructions so left things as they were. Many thanks for your help from a not-very-techy so stressed old lady.

Asked by Marilou 3 days ago

Last reply by Marilou 11 hours ago