Thunderbird Inbox not displaying messages

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messa… (read more)

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messages in the Inbox title bar. 'Drafts' and 'Sent' all display correctly, but the 'Inbox' is blank with a grey icon of an envelope and the statement: "No message found". I am an IT novice. I looked on the 'help' pages. I have checked that no filters are set. I have right-clicked on the 'Inbox' title to display the menu with 'properties' at the bottom. I have clicked on that to bring up the dialog box with the "Repair" icon. It shows 'Inbox' in the 'Name' box but I note that the 'Location' box is blank. Presumably it should not be. Presumably it should show either the location of locally stored messages on my hard drive, or the location of the messages on the email server. I am not sure which. I have found the directory on my hard drive where I believe the messages are stored locally. The size of the file suggests to me that they are all there. The periodic 'Checking for new messages' is happening, but nothing is displaying, though a check via webmail shows that new messages are arriving on the server. What should I do to get my Inbox to display correctly? With many thanks, Iain

Asked by iwright2 1 day ago

Last reply by DavidGG 3 minutes ago

I cannot see any folders

I cannot see any folders, and consequently any e-mails, in any of my email accounts. All I get when I log in are the mail accounts that I have. If I try to open a sub fol… (read more)

I cannot see any folders, and consequently any e-mails, in any of my email accounts. All I get when I log in are the mail accounts that I have. If I try to open a sub folder in that account, e.g. Inbox, I am told that it already exists. I cannot expand the account to view the emails that I have.

How to fix this issue.

P.S. it is no good sending me an e-mail as I won't be able to see it. You can try an alternate email mick.esdivers@gmail.com

Asked by mickoconor 2 hours ago

Last reply by Mapenzi 22 minutes ago

Connection to server.

Hi there I am not getting my emails and a dialog box appears and asks me to sign in when proceed with my user and password that is correct it does not connect to the serv… (read more)

Hi there I am not getting my emails and a dialog box appears and asks me to sign in when proceed with my user and password that is correct it does not connect to the server and now it doesn't even give me the option it just says thunderbird connection to server has timed out. Can someone help me with this problem please.

Asked by shane28 2 hours ago

Last reply by DavidGG 23 minutes ago

Thunderbird Email: Inbox messages disappeared

All the messages in my Inbox disappeared this morning. I have a MacBook Air running Sonoma 14.7.2, my ISP is Gandi, and Thunderbird 115.4.1 is my email. I had clicked on… (read more)

All the messages in my Inbox disappeared this morning. I have a MacBook Air running Sonoma 14.7.2, my ISP is Gandi, and Thunderbird 115.4.1 is my email. I had clicked on a link in an email from a known source and when I returned to email, all the inbox messages were gone. All other folders (Sent, Drafts, etc) are there and current. My husband and I each have email accounts; his Inbox is all there too. The Inbox emails were not in the Trash, Deleted or Junk folders. I closed Thunderbird and reopened; messages still gone. I closed all apps, shut down the computer and restarted; opened Thunderbird, messages still gone. When I look at the Profile files, I can't tell which one would be my Inbox, but none of the likely candidates seems big enough to hold the, um, 7000+ messages that were there. I have spent the day internet-searching and reading various posts on disappearing messages - most of which are very old and/or for Windows - but I am unable to figure out what to do. Are the messages somewhere in the Profile? Are they on my ISP's server? How can I get them back into the Inbox? Thanks for any help.

Asked by carla33 4 weeks ago

Last reply by sarah53 28 minutes ago

Thunderbird 128.7.0esr (64-bit) on openSUSE 15.6 hangs in "Preparing Preview" after CTRL-P

The title describes the problem. This is an old problem that seems to be triggered by something embedded in the email. Other emails print to PDF or the actual printer wit… (read more)

The title describes the problem. This is an old problem that seems to be triggered by something embedded in the email. Other emails print to PDF or the actual printer without a problem. For security reasons, I cannot attach the email in question as it involves money and account identification.

The email is a credit card reward certificate from Costco and generated by Citibank in case someone else has reported this specific problem.

Asked by fawright1 2 days ago

Last reply by fawright1 3 hours ago

Thunderbird Account information keeps reverting to blank

All fields in Account Settings (Account Name, Your Name, Email Address, Organization, Signature text) have gone blank. I keep entering the appropriate text in each of the… (read more)

All fields in Account Settings (Account Name, Your Name, Email Address, Organization, Signature text) have gone blank. I keep entering the appropriate text in each of these fields but as soon as I close the Account Settings tab and reopen it, they all disappear.

Asked by alec.mcclay 2 days ago

Last reply by DavidGG 56 minutes ago

Opening mail through a Unified Inbox does not clear the little red dot in the Windows notification area.

Re: Thunderbird 128.7.0esr (64-bit) under Windows 10 Unread incoming messages are indicated by a little red dot within the Thunderbird logo icon in the Windows notificat… (read more)

Re: Thunderbird 128.7.0esr (64-bit) under Windows 10

Unread incoming messages are indicated by a little red dot within the Thunderbird logo icon in the Windows notification area. When operating with a Unified Inbox, opening those messages in the Unified folder does not always clear the red dot, nor does the unread message counter in the left pane always decrement properly. What it seems to take to reset things when this happens is to expand the Inbox tree and simply click on the account name associated with the unread message. Anyone else see this?

Asked by Electrojim 1 hour ago

shortcuts

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just… (read more)

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just want it to go straight to that account without asking for a password. On the other one I want it to ask me for a password. Is that possible and if so how can I do that?

Asked by shortstop1 4 days ago

Last reply by david 1 hour ago

Quick Filter button indicator not working properly

I’ve got a minor but annoying Quick Filter button issue which just cropped up today out of nowhere, and haven’t been able to find an exact match for all these symptoms in… (read more)

I’ve got a minor but annoying Quick Filter button issue which just cropped up today out of nowhere, and haven’t been able to find an exact match for all these symptoms in any other problem reports.

Toggling my Quick Filter button works as expected, picking up the individual active filter buttons. However, in some instances of launching TB its on/off status indicator always displays as active regardless of individual filter button status. Weirder still, in other cases it always displays as inactive. It’s an intermittent problem, which always persists in one way or the other.

Further details:

- Problem is also present in safe mode, with the single plugin I use (CardBook) disabled.

- General display settings are “Theme Simple” and “Variant Normal” (not “Dark”).

- There are no automatic filters configured in “Tools > Message Filters”.

- Individual filter buttons are all working properly, including correct status indicators.

- Running current TB version (128.7.0esr 64-bit) on Windows 10 with all OS patches up to date.

An example:

Image 1: “Show only unread messages” button is active, and the Quick Filter button also displays as such (both indicators are correct).

Image 2: All individual filter buttons are inactive, yet the Quick Filter button still indicates a filter is active.

I’m stumped, thanks in advance for any help!

Asked by Craig G. 5 hours ago

Last reply by DavidGG 1 hour ago

How to whitelist domain name

I am trying to whitelist a domain name. TB won't let me do that. This company has a plethora of emails. I don't want to whitelist every single one of them. That would tak… (read more)

I am trying to whitelist a domain name. TB won't let me do that. This company has a plethora of emails. I don't want to whitelist every single one of them. That would take me days. It is impractical. I want to whitelist the domain name which is concentrix.com. I want to ensure that all emails coming from that domain name land on the inbox folder. How can I do that on TB?

Asked by Taino 2 hours ago

Cannot access Accounts, stuck on primary

I installed Thunderbird last night. The release is Once I got Thunderbird installed only the default account (the first one I added to Thunderbird) was on the right han… (read more)

I installed Thunderbird last night. The release is

Once I got Thunderbird installed only the default account (the first one I added to Thunderbird) was on the right hand pane. I have set up 4 accounts and I cannot get to any of them. I Googled and tried all suggestions which seem possible.

Can anyone help me find my other accounts?

Bill

Asked by Bill.Blalock 10 hours ago

Last reply by sfhowes 2 hours ago

How to import Outlook email folders in Thunderbird

My Outlook account has folders that are archived on Microsoft server. I cannot access them from Thunderbird. How do I import these folders? I do not want to re-create t… (read more)

My Outlook account has folders that are archived on Microsoft server. I cannot access them from Thunderbird. How do I import these folders? I do not want to re-create them again in Thunderbird if possible.

Asked by Howard T 9 hours ago

Last reply by sfhowes 2 hours ago

Setting Up Thunderbird.

I am setting up Thunderbird for the first time. Do I need to have Mozilla and Firefox set up first or is that irrelevant? I keep getting "unable to log in" messages and … (read more)

I am setting up Thunderbird for the first time. Do I need to have Mozilla and Firefox set up first or is that irrelevant? I keep getting "unable to log in" messages and cannot go any further in the Thunderbird set up.

Asked by jrs2025 2 hours ago

How do you choose which email account Calendar uses to invite attendees to an event?

I can't find any reference to this and have stopped using one of my email accounts...and need to have outbound invites go through another one. I thought changing the "de… (read more)

I can't find any reference to this and have stopped using one of my email accounts...and need to have outbound invites go through another one. I thought changing the "default" email address (which I've done successfully I believe) would do the trick but it doesn't. Thoughts?

Asked by eskayincfl 8 hours ago

Last reply by sfhowes 2 hours ago

Thunderbird Wupdate Windows 10, wersja 21H2 i 22H2

After installing the Windows Thunderbid update, it downloads a gmail message about one per hour. Please help what could be the cause. Windows 10, wersja 21H2 i 22H2 64 Th… (read more)

After installing the Windows Thunderbid update, it downloads a gmail message about one per hour. Please help what could be the cause. Windows 10, wersja 21H2 i 22H2 64 Thunderbird 128.7.1esr (32 bity)

Asked by Paweł Kolano 2 hours ago

How to transfer message filters from one computer to another (each with same T-bird version, on same email acct)?

I have T-bird version 128.7.0esr (64-bit) on both my desktop Dell and my laptop Dell. On the Desktop I have a message filter for removing common sources of spam/junkmail … (read more)

I have T-bird version 128.7.0esr (64-bit) on both my desktop Dell and my laptop Dell. On the Desktop I have a message filter for removing common sources of spam/junkmail to the Trash. I tried to make that filter available by copying the msgFilterRules.dat file in the Imapmail folder of my desktop's T-bird profile under AppData/Thunderbird (I have a Windows 11 Enterprise OS...the laptop is Windows 10 Enterprise OS) to the Imapmail folder on my laptop's T-bird profile. After this copying process was done (with T-bird not running on the laptop) I loaded T-bird on the laptop, but the filter on the desktop did not appear under filters on the laptop. Note: while the email account for both T-bird installations is the same, the *profile name* is different. Perhaps that is the source of my problem. I *could* backup the T-bird installation on my desktop and then use that backup to install T-bird again on my laptop. But I wonder if there is a simpler solution that preserves the bulk of what is on each of these two T-bird installations?

Asked by jasonpotter 6 hours ago

Last reply by sfhowes 2 hours ago

  • Solved

Cannot access Thunderbird.

I copied my Thunderbird profile from an old Win 10 computer whose motherboard was failing, and I managed to get the profile copied before I completely lost access. Now I… (read more)

I copied my Thunderbird profile from an old Win 10 computer whose motherboard was failing, and I managed to get the profile copied before I completely lost access. Now I no longer have access to it. I did not use Mozilla Backup. I downloaded Thunderbird on a new Win 11 computer. On the new computer, I set up Thunderbird. Then I deleted the new profile and pasted the old profile. Now Thunderbird will not open at all. It says, "Your Thunderbird profile can not be loaded. It may be missing or inaccessible." I have uninstalled and reinstalled Thunderbird, but I still get that message. How can I fix this? Thanks, Teresa

Asked by tdgardner66 1 day ago

Answered by DavidGG 1 day ago

Setting Up Thunderbird.

I am trying to set up Thunderbird and I get a message "Configuration found in Mozilla ISP database". When I click done, I get "Unable to log in at server. Probably wrong … (read more)

I am trying to set up Thunderbird and I get a message "Configuration found in Mozilla ISP database". When I click done, I get "Unable to log in at server. Probably wrong configuration username or password" HELP! Prefer a phone call.

Asked by jrs2025 3 hours ago