Thunderbird Community Forum

All of a sudden, without installing a new release, no change to settings, send does not work any more. Windows 12 TB 128.3 I push send, screens gets less contrasted and nothing happens. I bypass the problem by leaving the message, saving it to drafts and with my smartphone I srnd the draft! Something else happens since some time, do not know if it is related: when I open TB and go to inbox, it shows an inbox that's not up to date. After a minute it refreshes to the present inbox. Pls help, TY

Thunderbird is asking for my wife's password, and when I input it, it is not recognised. I can't find how to retrieve her password or change it to a new one. Please help! Thank you. Please reply to david.angus1977@tiscali.co.uk

On startup Thunderbird 128.3.3 esr Nebula shows startup messages screen but no inboxes or messages are visible, it downloads messages but the display panel and mailbox tabs list remain empty. On restart the inbox screen is populated normally with the downloaded messages. This is intermittent and a restart has always cleared the problem so far.

My thunderbird program today updated itself from 115 to 128. I lost all the data I had. I had two email accounts in the program. After the update it displays one and an empty mailbox and nothing else. Downloading emails to this mailbox does not work.

I have 5 folders in the location “C:\users\appdata\roaming\thunderbird\profiles” which have 25gigabytes.

What can I do? Is it possible to go back to the old version of the program or restore data?

Over the last few weeks, first some personal emails were coming with content that was line after line of letters and numbers and symbols. But could be read properly via webmail. After some Tech Help that but was OK (but font appeared different to usual) however the other emails from businesses (advertising basically) etc appeared either blank, or just not in usual 'attractive' format with pictures and text. There was minimal text interspersed with lots of info in blue starting with htpps// The same Tech Help people were unable to sort it and said to contact service provider.

When I first open Thunderbird 128.3.3esr, the Status Bar shows messages detailing the progress of querying email servers and of downloading messages. After a while, however, the progress text messages stop appearing in the Status Bar. Email messages download properly; there's just no text message in Status Bar showing progress. When this happens, the Online/Offline button also has disappeared. The blue bar on the right side of the Status Bar still shows up whenever a server is being queried. Is this a problem on my machine alone or with the program?

Hi, I got a big problem. I am facing an error in my Thunderbird client, where I dont find an answer on that specific error. I am getting it on Ubuntu 24.04, 24.10, Fedora Workstation 40 and Kubuntu 24.10.

View Error

maybe one of you guys/girls could be so kind and give me a little hint ;)

thanks alot

Hi. This is going to be a strange question for you. Someone in my family (inexperienced with computers), pasted daily PNG screengrabs into a draft for a month, hoping to email it to somebody. They didn’t understand it would create a massive 300mb draft that could not be sent. The screengrabs can’t be taken again, so this is the only place they’re saved.

So I thought I would simply save out the draft as an HTML file, which has the images embedded. However, the HTML file only shows the images up to a point (only shows 10 out of 30), after which it’s just blank white space. That’s because there’s a little yellow banner at the bottom of the draft with an Options button saying the images have been locked, and I need to unlock them in order to include them in the draft. When I do that for all 20 images, however, they don’t appear in the email body, so even if I save out an HTML file after that, it still only shows a blank space. I thought maybe hitting F5 to refresh the screen would do it, but it doesn’t. Nor does trying to forward the draft as a new draft (still blank space). Maybe you now of a way to refresh the draft view?

When I unlocked all the images, I could see some of the path, which looked like they were saved inside the Draft mailbox file (I could even see the PNG extension for each image). So I was thinking, maybe there’s a way to access the files inside the mailbox in order to extract the PNGs but unfortunately I couldn’t find one.

So if you have any suggestions for my predicament, I would be grateful. - Alan

Hello, I just downloaded the Thunderbird email client and am trying to add my gmail accounts, but it won't accept them and says it is unable to log in at server. The gmail pop-up should happen to allow access, but no pop-up happens. I have followed the instructions per your guidelines (https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20), enabled cookies and added exceptions, but have had no success. Please help.

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

I have Thunderbird 128.3.3esr installed on my PC desktop. The Beta app for Android says to go to Settings on the desktop app and select "Export to Mobile" to get the QR code. However, I cannot find "Export to Mobile" even using the search box. Where is it?

Also, once my accounts are in the Beta phone app, are they synced with the desktop app?

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

The text size of all my menus is so small I have to squint to read them. Surely there is a way to make that text larger?

I found a post where it said to go into General and then way down to the bottom and click on that Config box. I did that but what was supposed to be there as stated in that post was not there so I didn't go any further with that.

I've got to do something to make it larger. Please help if you can.

I'm transitioning to a new computer and am having trouble getting my email profile to import. I’ve installed Thunderbird and set up my account on the new machine. I created a backup of my profile folder and attempted to use the import function for the (very) large file, but I keep encountering numerous errors related to hostname connectivity. Here’s the issue: My email address is still @teleport.com, but since Teleport has transitioned to Earthlink, my incoming and outgoing hostnames have changed to include "earthlink" instead of "teleport." How can I successfully import my old profile onto my new computer when the hostnames no longer match?

When I open Thunderbird for the first time after boot the message list doesn't line up with the headers. I have to close it, then restart Thunderbird for the columns to line up.

Was wondering if anyone knew what is going on here and if there is a fix for it.

I have been trying to get my Comcast email configured for days with no luck. When I try to log in using my Comcast password I get a screen that shows "Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.321c2e17.1727662977.283cff2b https://errors.edgesuite.net/18.321c2e17.1727662977.283cff2b. I have allowed access to third party apps on my Comcast account and I am able to access my email on the Comcast website with no problem. I saw something about disabling IPV6 but it said to go to Preferences or Options in the Settings menu. My version of Thunderbird (latest) doesn't have these menu options. I have tried various IMAP and SMTP Port settings I found on the internet and nothing works.

What are the settings for Comcast email in Thunderbird?

I have been having problems with Thunderbird ever since I updated from Windows 7 to Widows 10 about 6 weeks ago. But these problems have become overwhelming recently. I have latest version of Thunderbird 128.3.2esr (64 bit). An unusual aspect of my setup is that I do not keep my Thunderbird profile on my C Drive but on another drive. I need to keep many of my emails so I have a large Archives with the emails kept by each year. I also have a large number of emails in Local folders from a previous email software I was using. Over the last few days I deleted a large number of emails from these Archive files to try to reduce the size of them. I also deleted a lot of emails from my current Inbox (as well as moving emails from there to Archives). But my Thunderbird has started to play up in ways I cannot understand: 1. Thunderbird has created about 10 new folders with names like Inbox-1, Inbox-2, Inbox.msf-1.compact-backup, etc. There is even a folder called Trash-1 2. Inbox-3 has one message in it which is one line of garbage - but the size of the folder is reported as 3.8GB! Inbox.msf-1.compact-backup has 1 message in it which is full of garbage and is reported as 6.1MB 3. My Deleted box got large in the process of doing the above. So I have emptied it several times. But the size of the Deleted box keep growing and has now reached 102 GB! I have compacted the Deleted Box and it does nothing. 4. Multiple copies of some of my emails are turning up in my Inbox - some as many as 6 or 7 copies. As a result the size of my Inbox keeps growing. I tried using a Thunderbird Extension that removes duplicates but, although it correctly identified all the duplicates, it stopped functioning when I clicked OK to remove the duplicates. 5. Needless to say that Thunderbird also at times excruciatingly slow and frequently freezes (with "(Not responding) showing on the Thunderbird window. 6. At one stage there were 1000s of message which were dated 1/1/1970 and were blank. I think I have deleted most of those. Using Windows Task Manager, I can see that CPU and Memory usage are always blow 50%. The Disk that the Thunderbird profile is on is sometimes at 100% and sometimes at a low %. But this does not seem to correlate with what I am actually doing. For example right now as I am typing this message, it is showing 100% active time and disk transfer rate of 450kb/sec but I am not doing anything with Thunderbird and the Thunderbird Activity Manager is showing no activity. But another time I could be trying to delete or move emails and it shows a low % of active time on that disk. I have looked through this support site and tried the following suggestion: I have put the Thunderbird profile in the exceptions section of my Antivirus software I have deleted global-messages-db.sqlite and allowed Thunderbird to rebuild indexes I have disabled all extensions as well as the extension I mention above for removing duplicates. I tried opening Thunderbird in Troubleshoot Mode and Windows in Safe Mode. Thunderbird operated more quickly but the problems did not resolve. Bewildering? I have been using Thunderbird for 10 years but after 6 weeks or so of problems and many frustrating hours, I am looking around for alternative email software but I don't want to go to Outlook. Does anyone have any suggestions for email software that can deal with large Archives?

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

I have been using Thunderbird, formerly Netscape for over 30 years. Recently, I needed to delete about 3,000 messages I had mistakenly downloaded through Yahoo. Thunderbird just crashed. I usually just download a new version and reinstall Tbird. However, it did not work this time. So I copied the entire profile and subfolders to a stick. I uninstalled TBird and then I copied the profile folder back to where it was. Unfortunately that didn't do it. TBird started but no files, no index no nothing just an empty Bird.

So essentially I hired someone to fix the profile which seems to have been corrupted somehow, seemingly with too many sub folders, but I don't have the skills for that. He took the largest of the numerous profiles and somehow got Thunderbird to open. However, the folders opened in T-Bird, yet they contained no files. He tried for hours to populate the files to no avail.

Supposedly, every email folder, mailbox, contact etc is somewhere inside the group of "The Profile" files. I need some expert help me to get these files to show. I am willing to pay for this help.