Thunderbird Community Forum

Why did retrieving messages suddenly stop. It was working yesterday and I made no changes to anything. I can send successfully. I am using Shaw/Rogers Pop server.

Why does "test connection to server" fail?

I spent hours today with Rogers/Shaw support with nothing but a waste of my time. At the end they blame Tbird and were totally useless in helping. Thunderbird was fully working two days ago and I made no changes to anything. I am using the latest Tbird version. Today I uninstalled it and reinstalled with no change. I hate Rogers/Shaw but want to keep my email ID that I have used for many years.

I suspect this is password issue caused by Rogers but I can't identify it and as I said ROgers support was a waste of time. On the support chat the previous day they said they had a "back end" issue but now say that was fixed.

Hello everyone,

I am using Thunderbird with a work email account that is based on Gmail (IMAP).

My question is: How can I make sure that I will still have access to my emails in Thunderbird if my company deletes the Gmail account in the future?

Specifically: 1. Which Thunderbird settings ensure that emails are fully stored locally? 2. Is “offline use” of folders sufficient, or are there additional steps I should take? 3. Are there any caveats with Gmail/IMAP I should be aware of?

Thanks a lot for your help!

the Thunderbird inbox does not display received emails and does not display new emails.My web host provider,Hostgator, has all the old emails and is receiving new ones. so they are in their files. So the problem is with thunderbird. I have consulted your support and forums, tried troubleshoot mode... When I right-clicked on the input file and clicked on repair the display went blank and the emails vanished....also at midnight

on 1/16/26 I no longer receiving new emails.

your help will be appreciated

Lance

Thunderbird 140.7.0esr (aarch64) on macOS26.02

For several days now, Thunderbird has been responding extremely slowly to mouse movements or clicks. This leads to undesirable results because emails are suddenly deleted that should not be deleted (due to forced double clicks). Or folders are not opened, or the wrong folders are opened.

The last change was updating Thunderbird. Is this a known bug?

When I accessed TB it updated to an ESR (Eclipse) version and when I load it I get a message saying I've used an old version, would I like to create a new profile. ( I didn't) I've copied my backup to the profile but many folders are missing from the current profile.

How do I get all my folders to display? I've reinstalled TB version 147 without the ESR option.

Hello, I have a problem with sending out emails. I can receive them but not send. when I set up an email and click on send, it does the spellcheck then attempts to send it, then a dialogue box comes up with: 'log into server smtp.iprimus.com.au with user name janas_3 failed'. It gives me the options of: Retry, Enter new password or cancel. I have tried using the existing password, and a new one and nothing works. I have contacted my Internet provider, who checked all the account settings, which were correct. Their advice was to contact Thunderbird for support, can you help me please?

Am I doing something wrong?

I have one account in Thunderbird that pop's emails from a Yahoo account. If I delete a message in Thunderbird it goes to a local trash bin and on default stays there forever.

I want the emails to be deleted after 40 days in the trash bin. See picture. But it looks like it works exactly like it's described.

Messages are deleted from the trash when it's 40 days after they were originally send. If I delete a message in the inbox older than 40 days it goes to the trash and is immediately deleted from it.

I tried deleting several messages older than 40 days.

The counter of the trash increases for a split second with 1. If I look in the trash the deleted message is not there.

In my trash there are only messages "younger" than 40 days. At this moment the oldest is from December, 14 2025

Yes it works like the retention policy tells it should work. But this different from what I expect from trash folders

Regards Ruud

Several days ago we inadvertently deleted batches of emails from our two Thunderbird Gmail accounts on our PC and Apple devices. The lost emails were duly recovered but only after having to change my Google password. However one of our Thunderbird Gmail account will not download any new messages coming in. Ultimately we deleted that account from Thunderbird, intending to reinstall it. We deleted the account by pressing the Red button in account settings. We confirmed that messages are received to Gmail's Web page Inbox Now when I attempt to reinstall the account and press Add Account, I get the UNABLE TO LOG IN AT SERVER MESSAGE shown below. The "Your Full Name" I am putting in is the name on the Google account deleted from Thunderbird, and the password I have tried is my new Google password. I have tried the process of not adding in the password until requested to do so but this did not work either. Any suggestions please?

I use Thunderbird 115.18.0 on a Windows 7 machine. I wish to transfer all my Thunderbird data to a machine running Linux Mint 21.3 which has Thunderbird 128.12.0esr. I have not been successful after many tries. Could this be because the Thunderbird revisions are different? If so, can I get 115.18.0 to install on my Mint machine? If not how should I proceed? I have already tried creating a new .thunderbird directory with ********.default directory from the other machine. I have also tried a new .thunderbird directory with a the ********default-release directory as directed by one site.

My Computer in Spain worked perfect wit my Emails until about 5 years ago when you upgraded thunderbird

Since Then it will not recognize my LOG IN passwords for both my Google email and my Plusnet email

I have had to access Gmail via there website but I like your set far better

I have had to access plus net via web mail which is very basic

Both Passwords work perfect in England

I have now set up another Computer and this time Thunderbird does recognize my Gmail password but still tells me my Plus net Password is not correct

I contacted Plus net last December from England and they confirmed that the Password is correct Have you any suggestions as to how I can solve this problem

I use windows 7 ON ALL MY COMPUTERS

Yours sincerely

Ron Goldthorpe

good day....ii hope someone can help. the other day i was accessing my yahoo account spam folder and by accident, i deleted the spam folder instead of emptying it. the spam folder is now sitting in the trash and i'm unable to remove it from there. when i log into my actual yahoo account, the spam folder is where it's supposed to be and not in the trash. i tried removing the yahoo account from thunderbird and reinstalling it in hopes that it would rectify the problem, but it hasn't. does anyone have a solution?? i would greatly appreciate any help you can offer. thank you for your time...mike s

Is it possible to copy just the Mail folder from a Thunderbird Profile backup in Time Machine on Mac? I have deleted an email account from Thunderbird and I did not tick Delete Data so the emails are still there in my Profile but they no longer show up in the tree in Thunderbird on my Mac ( OS 14.8 Sonoma). I had a lot of subfolders into which I had put incoming and sent emails on particular topics. For example I had a folder called Family, and inside that I had a subfolder called Birthdays as well as many other family related topics. My last Time Machine back up is about a month ago but that would be good enough to restore from. I tried ‘Import’ in Thunderbird but it only imported the main folders and the emails within but not the subfolders. I have another email address besides the deleted one and if I overwrite the whole Profile with the older one from Time Machine it will lose a lot of new stuff accumulated since that backup. Any help most appreciated

Thunderbird was working fine on my Laptop until yesterday's update. Now I keep getting the above message. There is plenty of desk space and my write privileges haven't changed, If I delete yesterday's messages and try downloading new ones those messages reload. I think my tablet hasn't yet installed the update and is currently loading emails normally. Any help, much appreciated!

My previous computer crashed and got a new one (Win 11 of course - new for me).

I downloaded Thunderbird. With the help of an Earthlink (my email) tech, all but one of my emails (gmail) were entered. Then I downloaded and began reading them.

The first thing I noticed was the Next and Previous buttons are missing (or placed where I don't see them).

The second thing I noticed is that when I click on one email to read, all the emails in the respective Inbox also open. This is very annoying.

I also hope someone can tell me the info I need to add a gmail account. (I rarely use it, but there two websites which require a gmail email to log on.)

And I had made a T-bird "backup" but haven't used it yet. I'd like to IF I can locate it.

P.S. Is it possible to shut off the AI "help" while writing this. I find it annoying, slows me down.

Hi there! I and my colleague encounter some bugs with Thunderbird and we would like to seek your advice in regards of the issue.

1. <user a@citizen-systems.com.hk> was supposed to get a cc copy of the email sent by <user b@citizen-systems.com.hk> at Mon, 12 Jan 2026 09:35:19 +0800 but it never reached. The receivers, namely <user c@systems.citizen.co.jp> and <user d@citizen-systems.com.hk>, however, were able to get the mail. <user d@citizen-systems.com.hk> and <user a@citizen-systems.com.hk> are working at the same office and under the same network. Network provider checked the protocol, router, traffic and firewall are working as normal.

2. <user e@citizen-systems.com.hk> found a number of emails that she kept at "Inbox" disappeared on 12 Jan 2026 morning +0800.

She is unable to find it anywhere at her whole mailbox but has to ask the senders to resend them to her.

It would be very much appreciated if you can check and advise how to prevent the issue from happening again.

(PII redacted by moderator)

if I type a hyperlink into the Calendar description field it does not link to the url.

The mouse pointer does not change from a cursor to a pointy hand when I hover over it

I have also tried using the 'Link' button and that creates a blue/underlined url like a traditional clickable link but the result is the same as before.

Please help troubleshoot the problem, at the moment I'm having to copy and paste every link which becomes tedious when there are lots of links

Thanks

Clark

How could I setup a complex sorting rule? This rule I wish: 1. Sort by date and Group 2. sort Starred Mails at the top and unread mails second. 3. Group this also by DiscussionTread (Starred mails out of context is not helpfull)

I also would like to use this sorting on Android.