Thunderbird Support Forum

A few days ago, suddenly my Thunderbird did not work for one of my hotmail accounts. It said the password is incorrect while it wasn't. I added a new account with the same password and it worked fine. It continued to say the password was incorrect for the other so I would just cancel the download for that one. I didn't want to delete it as I had loads of mail organised in folders.

It worked fine for a while, but now it goes straight to 'not responding'. I suspected the conflict so I tried to disable downloads for the first account and it wouldn't let me as the other account had the same name. So I changed the name and then - I believe - disabled downloads.

However, it still keeps 'not responding' and I cannot go into properties or settings, options or whatever as it hangs as soon as I start up the program.

I have uninstalled all virus software and tried in safe mode to no avail.

Unfortunately, when I uninstall, and re-install Thunderbird, it installs all the accounts automatically so I was unable to fix it this way either.

My Thunderbird Software Frequently locks up for no reason. I have Windows 10. How do I fix this? I have to wait 5 to 10 minutes for it to unlock and work normally. Rebooting helps. But this is very frustrating. I'm runneing Thunderbird version 45.

Update: I have narrowed down the problem. My preference for where to move deleted messages is not being honored. Deleted messages always go to the [Gmail]/Trash folder regardless of my setting.

However, if I am not subscribed to [Gmail]/Trash, then the message disappears from the original folder, but remains in "[Gmail]/All Mail" whether or not I am subscribed to it. If I delete a message from "[Gmail]/All Mail", the message disappears in Thunderbird's message list until I restart it. The message remains visible in Gmail's web client.

So the question now is: Is there any way to use a folder besides [Gmail]/Trash as my trash folder? Google deletes messages in [Gmail]/Trash after 30 days and I don't want this done. It would also be useful to know if someone else can confirm this behavior for their own Gmail accounts.

Original question follows.

About a month and a half ago deleted messages from my inbox stopped getting moved to the Trash folder. I just noticed it recently as I don't regularly check my trash. This problem only occurs when clicking the "Delete" button or pressing the delete key on the message. I am able to right click on the message and move the message to the Trash folder.

I recently upgraded from Debian Linux stable branch to testing. The change in behavior probably coincided with that upgrade. I am currently running version 38.8.0. [Update - I verified that the last deleted message successfully moved to the Trash folder was just before the upgrade. I did not perform a full upgrade to Debian testing branch and the mail client was not part of the upgrade. I have just now upgraded the mail client to the latest on the testing branch (version 45.1.0) and the problem persists.]

I deleted my configuration directory and recreated my account to see if the problem was caused by some corruption of my settings, but the problem remains.

The problem occurs when accessing my gmail account over IMAP. I have a non-gmail account that appears to work correctly.

I verified that the account is still configured to move messages to the trash on deletion (Account Settings->[account name]->Server Settings->When I delete a message: Move it to this folder: Trash)

I searched for one of the deleted messages in all my mail files (using "grep -r" in my root configuration directory) and it only appears in the INBOX file (presumably because I haven't compressed this folder since deleting the message). So the problem is not simply that it's going to the wrong place and I can't find it.

My Thunderbird Profiles folder is 171 GB (it contains emails from 3 email accounts over 7 years).

When I open Thunderbird, it totally bogs down my XP computer (which only has about 40 GB free out of 296 GB).

I am using three Imap accounts, and from reading online have come to realize that the 19,000 emails in one Inbox, and 6000 in another are probably what’s bogging everything down. Is the only solution to move all the emails to new local folders?

What are my other options?

If I move all my emails to local folders, will that speed up my Thunderbird program?

If I send an e-mail to myself it will not show up, until I restart Thunderbird, I click on Get messages no new e-mails, but restart thunderbird and have them download- using version 45

Running TB 38.0 on an iMac, OS 10.6.8. This seems to be new problem as of the past day or two. I noticed all sorts of extraneous contacts listed in the sidebar, and realized that those were in an address book, separate from my personal addresses, that lists incoming addresses I've granted permission to load "remote content." Eventually, I realized that this was because the pop-up at the top of the contacts sidebar was set to display "all address books" rather than my "personal address book." If I reset the pop-up to "personal address book," it displays the correct list, and will default to the "personal address book" in subsequent composition windows that I open during the same session. However, if I quit TB, when I relaunch TB the sidebar reverts to "All Address Books" by default. How can I get it to retain "personal address book" by default, even if this is the first message I'm composing after launching TB? It did so in the past!

I have Thunderbird 31.1.2, on my Windows 8.1. I have about 6-8 IMAP accounts, mainly from gmail.

Thunderbird has always opened within a second or 2 when I click on it. Then all of a sudden it started taking 30 seconds to open. The main toolbar at the top will appear, with the folders on the left. The main viewing window stays blank and Thunderbird remain unresponsive for 30 seconds. Then everything loads fine.

I couldn't bother to figure out the problem so I lived with it for a few months. Now the same thing has happened with my Thunderbird on my Windows 7 installation, opening the same IMAP accounts. Just that the Windows 7 installation gives this error after the 30 seconds:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://messenger/content/mailWindow.js:174"

So now that I have 2 Thunderbirds taking so long to open, I have to find a solution. Can anyone assist? Thanks

I am running 68.5.0, today all of the folders disappeared from the folder pane on the left of the screen. My husband was deleting the trash folder at the time. How do I restore all of our folders as they all relate to work

Here again is my BIG & REAL problem. About a week ago installed current updated Tbird, deleted old app & discovered all contacts missing & other problems. I'm desperate, could a clean uninstall/reinstall solve my problems? 7or 8 months ago I tried to do this & the uninstall failed, but got help from a community member fixed part & apparently most of the rest of problems were soon fixed. Please help me.

Hi all, Is there a way to see dots instead of space when writing email? This helps a lot to write in Word. I was wondering if there was some addon to do so. I cannot find it anywhere though. Cheers Maxime

I have gone through all the steps and still get this. Been like it for a few years. What I do is save in drafts and then send through webmail. Husband who doesn't email much can't understand why I haven't found a solution so trying again.

I am new to Thunderbird. I installed it on my Windows 10 PC and there is a blank line between each inbox entry. So far I am unable to figure out how to get Thunderbird 60.6.1 on my iMac (running Mojave 10.14.4) to automatically insert a blank line (i.e. double space) between each inbox entry. I find that the double spacing makes it much easier to review incoming messages.

Thanks

I have (had) a series of sub-folders I created to save e-mails of friends and family. They were there until yesterday, but when starting my PC (Windows 10) this morning, all the friends folders are gone. Other sub-folders still show, just these friend folders are missing. These folders contain critical e-mails which I need to have access to - how can I find / recover these or maybe just make them visible again?

When I enter one of the friends e-mail in the Thunderbird search pane (at the account view level) I get to see that all the saved e-mails are there - and it even shows on the side pane of the search results the names of the folders that are missing in the e-mail view. So, it looks like the e-mails are still there (somewhere) - but not shown in my TBird view. Hope this helps...

Tx, Irene

It's ridiculous that Thunderbird requires an "add on" download to enable making the font size larger on EVERYTHING in the Thunderbird email program. What is Thunderbird thinking making everything so small you can barely see it?!

There has got to be a better way!!!

Please increase the size of the fonts on your program. (I know I can change the fonts and type style on outgoing emails. That's not the problem I want EVERYTHING LARGER! I want to see what I type in a message the same as my recipient will read it!

I understand how to backup and restore thunderbird..But when I do restore my account with multiple profiles it shows it one time only when I close the program and reopen ony one profile will show with information

Hi everybody! Who can help me to restore My local folders Inbox e-mail ? After reinstalling windows 10 try to bring back my old profile -everything bring it back exept my main e-mails in local folders/ Inbox there is also other account iwch is working great. may be problem in size ? My inbox file is 3.8 Gb Try to use import export tool, delete profile and creating new - but nothing helps Please tell me solution or may be someone can repair it with Teamviewer ?

I have checked with with the host many times there is no problem visible on their end. We send from webmail server OK, from outlook express OK, but not from Mozilla. I get "confirm security exception" messages from one my pcs, But no error messages for lost/not-received messages.

I've been using Thunderbird for years, with my default font set to Verdana, medium. Worked fine.

Recently I wanted to switch my font to Calibri, because I felt it was easier to read. So I tried Calibri, medium as the default font. Looked too small in the e-mail editor. Then I tried Calibri, large as the default font. Looked just right in the e-mail editor.

However, while Calibri, large looks fine while I'm composing the e-mail, after the e-mail is sent, it's way too large! This size-changing didn't happen with Verdana, medium but it's happening with Calibri, large.

Also, if I do Calibri, medium as the default font, it looks the same when I'm composing the e-mail as it does after the e-mail is sent. But it's too small.

So I'm stuck. I want to use Calibri. But Calibri, medium is too small, and Calibri, large is only right in the editor, but way too large when the e-mail is sent.

Why is the font size changing when the e-mail is sent? And is there any way to use Calibri?

Thanks!

Neil

I have Thunderbird on multiple computers. I am finding that the "sent folder" on all computers running Thunderbird, sync OK. But I cant see the emails sent from my iphone in the computers "sent folder" or vise-versa. If look at the email's "sent folder" from godaddy's web email page, I can't see the emails written and sent from my computers, and I only see the ones sent from the iphone... I'll like to have the sent folder synchronized across all computers and iphone for the same account. I've selected "sent" in the list of folders to synchronize, but that doesn't seem to make any difference.

Please help... am I missing something?